雄獅旅行社股份有限公司(內湖總部) Lion Travel Group

經營企劃Strategy Planning Specialist, Sep 2018 ~ 現在

1. 負責推動集團策略發展相關之專案執行、問題追蹤及落實解決，調整任務優先級，具備協助公司發展與執行策略企劃能力 ，主要負責單位:東北亞旅遊(疫情前)、台灣旅遊(疫情後)，皆為集團營收占比最大部門。

2. 負責溝通協調跨部門問題。流程再造、流程管控以及經驗傳承。

3. 執行階段各項會議策劃、召集、記錄及進度跟催等工作。

4.撰寫知識文件、教育訓練文件、工作說明書、規章制度文件、彙整常⾒問題等

5. 因應使用者需求，進行ERP系統優化功能、新功能建議，繪製使⽤者流程圖，需求文件撰寫、品質確認，優化⽤⼾使⽤體驗、相關諮詢等。

6. 日常營運報表製作(Power BI 視覺化報表、Excel樞紐分析表)

7.協助海外公司(東京)目的地旅遊發展工作，包含策略定調，與總部各項部門對接流程梳理，協同合作等。

8.集團組織重整:與核心幕僚團隊執行組織改組規劃、工作流程梳理、工作職掌確認、權限盤點、目標設定、系統功能盤點，定期會議召開，議程設定、問題回饋等。

9.關注市場動態，整合資訊供主管決策，協助滾動式調整產品對策，收斂待討論議題、會同決策方向(比如因應疫情，各項政策對旅客的影響，產品調整方向等。)

10.其他企劃案撰寫(智慧城鄉生活應用發展計畫-目的地旅遊智慧旅遊應用服務整合方案)

重要成就:
1.【疫情期間集團組織重整】成效：協助國外旅遊組織轉型國旅組織，影響人數約120人以上，順利推動同仁工作轉型。

2.【ERP功能優化】增加團體批次作業功能，旅遊線別重整，以利報表符合現況，簡化作業流程，減少同仁作業時間及報表呈現優化。

3.導入X Mind心智圖工具，幫助集團各單位大幅減少溝通成本，並擔任內部講師教授軟體使用技巧與應用範圍，開課堂數5堂，並獲得集團優良講師榮譽。

4.完成日本線產品手冊8冊，整合碎片知識，利於傳承經驗。

5.推動綠色旅遊補助專案，共取得近30萬元補助款。

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● Job Description

1.Worked as a coordinator who provided a link for information between product department and central strategy planning department, including built up WBS, managed priorities、issues and solutions.Possess strategy planning thinking.

2.Coordinated progress and communication with cross-department, let the stakeholders be clear about the latest issues we need to follow up and conducted process re-engineering and lessen learned.

3. Conducted meeting and arranged agenda, took meeting minutes and followed up to-do lists.

4. Wrote documentation across project management and maintained overall knowledge ,like Q&A、regulations and indications.

5. Defined the feature or development scope, wrote clear and concise requirements、flow chart Mind map to communicate features to the entire team .

6. Responsible for collating sales data and produced weekly and monthly management reports,using data analysis tools like Excel and Power Bi to make data Visualization.

7. Assisted foreign subsidiary( Japan, Tokyo) development, coordinated cross functional departments within project resources.

8. During the COVID-19 pandemic, worked with core planning staff office to conduct reorganization，including process re-engineering、human resource arranged、writing job description,permission settings,target setting, regular meeting arranged and agenda followed...and so on.

9.Kept track of travel market dynamics，sorted out and integrated information to help director set the direction.

10.Assisted other business proposal:Smart City Taiwan project-Destination tourism intelligent travel application Integration proposal.
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● Achievement :

1.Conducted re-organization during COVID-19 pandemic，successfully helped nearly 120 colleagues transfer from outbound departments to local tour departments.

2.According users feedback and requirements ,incrementally optimized ERP feathers, such as re-arranged system travel areas, batch operation, reduced users' working time.

3.Introduced production tool XMind, hugely lowered communication time of meeting, and acted as lecturer, gave 5 courses to other departments, earned honor of one of the best lecturers in the group.

4.Finished 8 product textbook( Whole Japan Area) ,integrated business knowledge to help lessen learned of department.

5.Conducted green and environmental tourism subsidy plan and successfully gained a subsidiary from the Environmental Protection Agency. (Nearly 30 ten thousand NTD).

永聯物流開發股份有限公司Ally Logistic Property

行政專員Administrative Specialist, Aug 2015 ~ Sep 2018

人資行政
1.規劃並執行新人訓練及公司導覽。
2.優化新人到職及離職職流程。
3.管理出缺勤紀錄、計算特休假。
4.帶領實習生團隊執行小型專案。
5.協助舉辦公司企業活動、活動主持等

財務
1.全公司請款單審核、分類、製作報表，與主辦會計溝通。
2.主辦優化公司請款付款流程，並向公司同仁推廣溝通。
3.應收帳款追蹤、催收。
4.製作各種費用分析報表 : 交通費、伙食費、各種津貼核算、顧問費等。
5.電子發系統導入

總務
1.全公司固定資產管理 : 採購紀錄保存、會計師年底盤點、日常確保帳數相符。
2.日常庶務採購

Human Source:
1. Plan and execute new Employee Orientation.
2.Optimize new employee on board process and resignation process.
3.Check and manage employee attendance record and manage employee annual leave.
4.Lead team of interns to execute small projects
5.Plan and execute corporate events.

Finance:
1.Manage and conduct all expense report and communicate with accounting Manager.
2.Optimize expense report process.
3.Manage account receivables.
4.Calculate and classify expense, such as personnel expenses, rent expenses…, etc.
5.Implement electronic invoices system.
6.Calculate and report annual management and selling expenses

General affairs
1.Manage and optimize fixed properties
2.Execute general procurement.

崴航國際股份有限公司 KING FREIGHT INTERNATIONAL CORP.

進口部專員, Jul 2014 ~ Aug 2015

與國外代理商(日本、韓國)往排。安排進出口事宜(全英文書信)
文件管理，報表製作

嘉谷興業股份有限公司, 業務專員, Oct 2012 ~ Jun 2014

1.電子商務經營( MOMO、Yahoo購物中心、PCHOME24)，負責進出貨、賣場維護、對接各店商平台PM工作
2.FACEBOOK 粉絲團貼文規劃。