I'm Yen-Chieh Wang and having about 5 years experience of customer support.
At Evergreen Aviation Tech. Corp., I worked as a cabin engineer for 3 years and focus on perform heavy maintenance, operational test of door mechanism, and cabin modification, like water/waste system relocation. Meanwhile, I was the contact window of aircraft manufacturer and Japanese Airlines to clarify obscure manual or job card, or any deviation found.
At Advantech, I worked there for 2 years as a product engineer of router and LoRaWAN device. My main responsibilities were eliminating customer's queries, educating customer to familiar with products, and duplicating the found faults.
After the experience I've been through, I learnt how to manage my own work, how to communicate with customer efficiently and firmly, how to be a good team worker, and how to do things right. Management of my own work is the skill that I can handle multitasks and make sure everything is on its schedule. Confirming everything I've faced in a particular situation is the way how I communicate with customers efficiently. In my opinion, a good team worker should make sure that other parts of job connecting to yours should be done by a specific person and after your part is done, check if anyone needs help. I prefer to spend a little more time to think how to do things right, rather than just complete a job. You may take more time to re-do the job again and again.
With my experience, and skills, I would like to join semiconductor industry that you're looking for. Overall the abilities I have, I am the best candidate for this position. Finally, thank you for considering of my application. I am looking forward to being a part of you.