楊寶心
Celine Lorenza
Final Year Student
Kaohsiung City, Taiwan
Work Experience
Operational QC Intern • PT Shan Hai Map
June 2021 - September 2021
• Led weekly meetings between Quality Control and the Customer Service Departments for weekly work reports
• Checked the accuracy and correctness of the services provided by the company to ensure final product quality is consistently maintainted and improved in order to prevent complaints
• Ensured every single client’s and company’s checklists had no mistakes, from the departments of Customer Service, Market Research, Business Development, Finance Accounting
• In charge of and creating survey templates and to obtain client’s data as evidenced by business and growth through customer feedback/satisfaction surveys
• Wrote daily work reports for the supervisors to evaluate day-to-day tasks
Food And Beverage Intern • Sheraton Grand Taipei Hotel
January 2021 - May 2021
• Handled food and beverages at the SUKHOTHAI - Sheraton's Thai style restaurant and business ran smoothly without any issues
• Managed wine stock and meals, leading 20% food and beverages sales per month
• Responsible for preproduction and sales person for Taiwanese-style lunch boxes during the second wave of the COVID-19 outbreak in Taiwan (May 2021) which resulted daily order that exceeded 2000+ boxes a day
• Implemented food safety programs, resulting in increased food preparation knowledge and compliance among the staffs
• Proactive with guest service during the restaurant's high seasons, including Taiwan's National Holidays (Lunar New Year, Dragon Boat Festival, etc)
• Proactive with guests service during restaurant's high seasons, including Taiwan's National Holidays.
Education
2018 - 2022
National Kaohsuing University of Hospitality Tourism
Bachelor of Business Administration specialize in Tourism
Skills
Technical
- Microsoft Office
- Social Media Paid Ads (IG, FB)
- Hootsuite, Whimsical
- Google Analytics, Trends, Ads
- Canva, Adobe Premiere Pro
Certifications & Training
- Digital Marketing by MySkillID
- Foundation of Project Management & Data Analytics by Google
- TOEIC 850/990
- HSK Level 4
Language
- Chinese (Professional)
- English (Professional)
- Indonesian (Native)
