楊寶心 

Celine Lorenza

Final Year Student

  Kaohsiung City, Taiwan

I am an undergraduate student looking for opportunities in digital marketing, project management, and purchasing specialist with a background in tourism business management.

 

Work Experience

Operational QC Intern  •  PT Shan Hai Map

June 2021 - September 2021
• Led weekly meetings between Quality Control and the Customer Service Departments for weekly work reports
• Checked the accuracy and correctness of the services provided by the company to ensure final product quality is consistently maintainted and improved in order to prevent complaints
• Ensured every single client’s and company’s checklists had no mistakes, from the departments of Customer Service, Market Research, Business Development, Finance Accounting
• In charge of and creating survey templates and to obtain client’s data as evidenced by business and growth through customer feedback/satisfaction surveys
• Wrote daily work reports for the supervisors to evaluate day-to-day tasks

Food And Beverage Intern  •  Sheraton Grand Taipei Hotel

January 2021 - May 2021

• Handled food and beverages at the SUKHOTHAI - Sheraton's Thai style restaurant and business ran smoothly without any issues
• Managed wine stock and meals, leading 20% food and beverages sales per month
• Responsible for preproduction and sales person for Taiwanese-style lunch boxes during the second wave of the COVID-19 outbreak in Taiwan (May 2021) which resulted daily order that exceeded 2000+ boxes a day
• Implemented food safety programs, resulting in increased food preparation knowledge and compliance among the staffs
• Proactive with guest service during the restaurant's high seasons, including Taiwan's National Holidays (Lunar New Year, Dragon Boat Festival, etc)
• Proactive with guests service during restaurant's high seasons, including Taiwan's National Holidays.

Education

2018 - 2022

National Kaohsuing University of Hospitality Tourism

Bachelor of Business Administration specialize in Tourism

Skills

Technical


  • Microsoft Office
  • Social Media Paid Ads (IG, FB)
  • Hootsuite, Whimsical
  • Google Analytics, Trends, Ads
  • Canva, Adobe Premiere Pro

Certifications & Training


  • Digital Marketing by MySkillID
  • Foundation of Project Management & Data Analytics by Google
  • TOEIC 850/990
  • HSK Level 4

Language


  • Chinese (Professional)
  • English (Professional)
  • Indonesian (Native)
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