Delivering Value through IT Delivery Process Redesign | Partnering to Build Practical IT Service Delivery Frameworks | Measuring Success through Meaningful KPIs | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments | Rescuing Failed Projects & Programs | Exceeding Customer Expectations
February 2018 - Present
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments
August 2018 - January 2019
Fulfill strategic, operational, and tactical responsibilities for IT products & services aligning to the infrastructure, operations, support, colleague communications, human resources, legal, risk, and colleague training business outcomes. Develop product road maps, visions, and backlogs with supporting prioritization and demand management activities. Provide production and operational level support, data analytics, troubleshooting, and escalation. Chair the product line’s steering committee. Provide management and oversight of project teams, project managers, and scrum masters. Serve as the “trusted adviser” and primary point of contact to business line executives and senior leaders.
May 2015 - May 2018
Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of approximately sixty-five (65) concurrent capital and operational projects, from concept to completion, including product development, infrastructure maintenance / upgrades, and various software development initiatives spanning all business lines within the company. Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of $50MM in annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $1.5MM.
1998 - 2003
Delivery Processes Tailored to Business | Customized Roadmaps, Strategies, and Prioritization Frameworks | Agile Transformations | Process Maturity Assessments | IT Environment Assessments | PMO & ITSM Development | ITIL Version 3 Incident, Request, Problem, Change, & Release | IT Service Management (ITSM), Metrics, & Reporting | Technical Product Ownership | Demand Management | Change Management | Relationship Management | Project, Program, & Portfolio Management | Sponsor, Client, Stakeholder, & Resource Management | Estimation, Capital, & Budget Administration | Project Scheduling, Work Breakdown Structure, & Plan Management | Vendor & Contract Administration | Risk Identification & Mitigation | Issue Management | Executive Presentations | PMI Standards & Methods | Waterfall SDLC | Agile / Scrum / Kanban | PRINCE2 | ServiceNow