Chang Shi-Chia Kelly
I have a year of working experience in a five-star hotel, and I have nearly 2 years work experience as a CSR supervisor in a share office, what I do in share office is as community operations, room renting, and event planning.
An outgoing, dedicated, team player, I am prepared to take on challenging positions in the field of hospitality. Finding ways to help others has always been a uplifting experience for me. I may not be the smartest or quickest person, but I am enthusiastic, honest, punctual, and committed.
Community Associate 社区专员
城市，CN
[email protected]
工作經歷
成旅SPACiE, CSR Supervisor, Jul 2018 ~ 現在
Problem solver-Helping our customer to solve the problem that they have, such as the registration and finance issue, also suggest our customer where can go visit in Shanghai.
Enterprise-establishing business- Contact the agent to come to visit the space and go to visit the agent to recommend the space. Also deal with room with agent.
Organize event- Hold the every one festival event for the customer
Customer relation-Help the customer to know each other can let they have the chance to collaborate.
Sheraton Grand Taipei Hotel, Guest Service Center coordinator, Sep 2016 ~ Sep 2017
Handle customer inquiries, complaints, service requests, and restaurant reservation.
Handle the complaint person solve the problem to repair trust and loyalty, locate resources for
problem resolution.
Interface daily with internal departments, such as front desk, concierge, housekeeping,
business centers, reservation center, food and beverages, and technology and maintence service.
Provide on-the-job training for intern.
Park City Banquet Plaza, Waitress Intern, Jan 2014 ~ Aug 2014
Assisted guests with the menu items, reservations, meals, specials and beverage choices
Ensured guests were greeted and seated in a timely, friendly, and efficient manner
Served Food and Beverage items to guests in dining hall and banquets
In charge of take-out window as both the cashier and salesperson. Promoted and sold take-out
menu items and kept track of take-out sales revenue.
Neverland Resort, Waitress Intern, Jul 2012 ~ Aug 2012
Served Food and Beverage items in the main restaurant and coffee shop
Assisted guests with menu selection
Greeted guests and assisted guests with resort orientation
學歷
Hotel Institute, Master Degree In Master of International Business, 2017 ~ 2020
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I-Shou University, Bachelor Degree In Tourism and Hospitality Management, 2010 ~ 2016
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