ๅผต้่ณ Jessie Chang
โข 4 years of product/project manager experience in software development
โข Familiar in both Agile and Waterfall development process on web/app
โข Working experience in product life cycle from product road map/strategic
planning/launch/post launch tracking/ongoing product management & enhancement
โข Familiar with UIUX mockup design flow and tool
โข Strong communication skill with developer/designer/stakeholder
โข Extensive working experience on international projects
โข 3P skill which includes Project/Product/People management
โข M.B.A/Certificated Scrum Master
Product Manager
ๅๅธ๏ผTW
[email protected]
ๅทฅไฝ็ถๆญท
Klook Shenzhen (UK Co.), Project Manager/Scrum Master, Sep 2019 ~ ็พๅจ
Responsibility:
โจโข Responsible for managing the Rail projectโs product development and performance optimization. (JP/CN/TW/EU/VN)
โข Responsible for resource allocation, risk management, requirement evaluation and people management.
โข The project includes app-based, web-based and system-based.
โข Leading a sprint team of 20+ internal members as Scrum Master to deliver new releases with high-quality and stable features every two weeks.
โข Working closely with the product management team, engineer, designer, operation team and subsidiaries.
Accomplishment:
โข Building the first scrum process flow and keep optimization.
โข Launching 5 key projects in the first 3 months, which increasing web traffic by 30%.
โข The 1st app project using the Flutter framework in Klook.
โข Refactoring internal system with 3rd party. (EuropeRail)
โข Working with Zendesk as a product manager to optimize the support features.
GOGORO INC. (TW Co.), Product Manager, Mar 2019 ~ Aug 2019
Responsibility:
โข Responsible for project GOGOR ebike app development.
โข Developed app features from brainstorming stage to development
stage
โข Collaborate with Frontend/Data Analysis/Hardware/Design/ Marketing team to develop the program.
โข Worked closely with CPO and product lead
RealD INC. (UK Co.), Project Manager, Oct 2018 ~ Feb 2019
Responsibility:
โข Responsible for project ePrivacy screen (Lenovo ThinkPad X1 Carbon) schedule management and material monitor.
โข Managed and organized the project schedule/status.
โข Built and managed relationships with key stakeholders which was a
cross-country team. ( Taiwan, China, Japan and America)
SYNOLOGY INC. โจ(TW Co.), Product Manager, Feb 2017 ~ Sep 2018
2018
Multimedia Software Product Manager
Responsibility:
โข Responsible for products from brainstorming to publishing
โข Project included Moments, Video Station, Audio Station etc.
โข Contributed to the development of the overall product strategy,
product feature and quarterly roadmap.
โข Developed features (app-based/web-based) from 0 to 1.
โข Worked closely with engineer, designer, marketing, support, sales
team and subsidiary.
โข Conducted data analysis, competitor analysis, user interviews before development.
โข Planed and prioritized product features, wrote product spec and defined requirements.
โข Designed UX flow and wireframe for app features.
โข Published the mobile apps on App Store, Google Play, Amazon and
China mobile app platform. (Baidu, Xiaomi, Tencent and Huawei)
โข Held the presentation for Internal training and promotion.
2017
Release Manager/Security Product Manager
Responsibility:
โข Responsible for new OS release management/published OS enhancement & maintenance/ security product development.
โข Projects included DSM 6.2 global release, Bounty Program, Security Incident Response, Web Station, Certificate Center etc.
โข Managed multiple projects across multiple teams simultaneously.
โข Produced product life cycle and internal release flow
โข Owned and Managed for the product life cycle from strategic planning, launch, post launch tracking and ongoing product management, enhancement.
โข Collaborated with subsidiaries to solve critical/severe issues.
โข Prepared web & marketing content/userโs guides/product advisories/press release.
Accomplishment:
โข Made the first software and security product maintain life cycle.
โข DSM 6.2 is the most stable OS ever. No critical issue so far.
โข Created the security incident response flow with security team.
โข Led the company to join the world-class security organization.
โข FIRST
โข MITRE
โข Arranged resources to solve serious security problems. (The best in
the same industry)
Ellipsiz Communications (CA Co.), System Engineer , Apr 2014 ~ May 2015
Responsibility:
โข Responsible for database maintenance, and provide technical support to the customer 24/7.
โข Developed programs, rules and scripts using Linux and MySQL for Telecom management solutions & system integrations.
โข Maintained customer relations.
Accomplishment:
โข The best year of customer relationships over the years; Let company successfully renew the contract.
ๅญธๆญท
University of Wollongong in Dubai, ๅ ถไป, IELTS program, 2015 ~ 2016
IELTS Englisch Program and Mandarin Teacher
NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY, ๅทฅๅ็ฎก็็ขฉๅฃซ๏ผMBA๏ผ, Information and Finance, 2012 ~ 2014
Ranking#1, GPA 4.0
TATUNG UNIVERSITY, ็ๅญธๅฃซ๏ผBS๏ผ, Information Management, 2007 ~ 2011
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