張道芳 Jessie Chang
• 4 years of product/project manager experience in software development
• Familiar in both Agile and Waterfall development process on web/app
• Working experience in product life cycle from product road map/strategic
planning/launch/post launch tracking/ongoing product management & enhancement
• Familiar with UIUX mockup design flow and tool
• Strong communication skill with developer/designer/stakeholder
• Extensive working experience on international projects
• 3P skill which includes Project/Product/People management
• M.B.A/Certificated Scrum Master
Product Manager
城市，TW
[email protected]
工作經歷
Klook Shenzhen (UK Co.), Project Manager/Scrum Master, Sep 2019 ~ 現在
Responsibility:
• Responsible for managing the Rail project’s product development and performance optimization. (JP/CN/TW/EU/VN)
• Responsible for resource allocation, risk management, requirement evaluation and people management.
• The project includes app-based, web-based and system-based.
• Leading a sprint team of 20+ internal members as Scrum Master to deliver new releases with high-quality and stable features every two weeks.
• Working closely with the product management team, engineer, designer, operation team and subsidiaries.
Accomplishment:
• Building the first scrum process flow and keep optimization.
• Launching 5 key projects in the first 3 months, which increasing web traffic by 30%.
• The 1st app project using the Flutter framework in Klook.
• Refactoring internal system with 3rd party. (EuropeRail)
• Working with Zendesk as a product manager to optimize the support features.
GOGORO INC. (TW Co.), Product Manager, Mar 2019 ~ Aug 2019
Responsibility:
• Responsible for project GOGOR ebike app development.
• Developed app features from brainstorming stage to development
stage
• Collaborate with Frontend/Data Analysis/Hardware/Design/ Marketing team to develop the program.
• Worked closely with CPO and product lead
RealD INC. (UK Co.), Project Manager, Oct 2018 ~ Feb 2019
Responsibility:
• Responsible for project ePrivacy screen (Lenovo ThinkPad X1 Carbon) schedule management and material monitor.
• Managed and organized the project schedule/status.
• Built and managed relationships with key stakeholders which was a
cross-country team. ( Taiwan, China, Japan and America)
SYNOLOGY INC. (TW Co.), Product Manager, Feb 2017 ~ Sep 2018
2018
Multimedia Software Product Manager
Responsibility:
• Responsible for products from brainstorming to publishing
• Project included Moments, Video Station, Audio Station etc.
• Contributed to the development of the overall product strategy,
product feature and quarterly roadmap.
• Developed features (app-based/web-based) from 0 to 1.
• Worked closely with engineer, designer, marketing, support, sales
team and subsidiary.
• Conducted data analysis, competitor analysis, user interviews before development.
• Planed and prioritized product features, wrote product spec and defined requirements.
• Designed UX flow and wireframe for app features.
• Published the mobile apps on App Store, Google Play, Amazon and
China mobile app platform. (Baidu, Xiaomi, Tencent and Huawei)
• Held the presentation for Internal training and promotion.
2017
Release Manager/Security Product Manager
Responsibility:
• Responsible for new OS release management/published OS enhancement & maintenance/ security product development.
• Projects included DSM 6.2 global release, Bounty Program, Security Incident Response, Web Station, Certificate Center etc.
• Managed multiple projects across multiple teams simultaneously.
• Produced product life cycle and internal release flow
• Owned and Managed for the product life cycle from strategic planning, launch, post launch tracking and ongoing product management, enhancement.
• Collaborated with subsidiaries to solve critical/severe issues.
• Prepared web & marketing content/user’s guides/product advisories/press release.
Accomplishment:
• Made the first software and security product maintain life cycle.
• DSM 6.2 is the most stable OS ever. No critical issue so far.
• Created the security incident response flow with security team.
• Led the company to join the world-class security organization.
• FIRST
• MITRE
• Arranged resources to solve serious security problems. (The best in
the same industry)
Ellipsiz Communications (CA Co.), System Engineer , Apr 2014 ~ May 2015
Responsibility:
• Responsible for database maintenance, and provide technical support to the customer 24/7.
• Developed programs, rules and scripts using Linux and MySQL for Telecom management solutions & system integrations.
• Maintained customer relations.
Accomplishment:
• The best year of customer relationships over the years; Let company successfully renew the contract.
學歷
University of Wollongong in Dubai, 其他, IELTS program, 2015 ~ 2016
IELTS Englisch Program and Mandarin Teacher
NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY, 工商管理碩士（MBA）, Information and Finance, 2012 ~ 2014
Ranking#1, GPA 4.0
TATUNG UNIVERSITY, 理學士（BS）, Information Management, 2007 ~ 2011
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