Aug 2017 - Present, Tokyo Japan
・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.
・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.
・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.
・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.
・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.
・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects
・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.
・ Maintained stable customer trust and return, actively worked to develop new customer relationships.
・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis.