Changsu Lee

Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.

  Tokyo, Japan  http://lifehackerchangsu.com/           [email protected]

Work Experience

Program Manager  •  MarketOne International

Aug 2017 - Present, Tokyo Japan  

・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.

Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.

Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.

Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.

Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.

Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects

LED Division New Business Development  •  IRISOHYAMA INC.

 Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.

Maintained stable customer trust and return, actively worked to develop new customer relationships. 

Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis. 

Education

2010 - 2014

Nihon University

Bachelor's degree, College of Law GPA : 3.6/4    Tokyo Japan 

Related coursework : Marketing, Media, Business law

Software

   Microsoft Office      Salesforce      WordPress      Google Analytics  

Skill

Hard Skills 


  • Social media management 
  • Content writing
  • Customer service
  • Brand awareness development
  • Project planning & management

Soft Skills


  • Communication skills
  • Problem-solving
  • Negotiation skills
  • Relationship development  
  • Collaboration

Languages


  • English : Limited working proficiency
  • Japanese : Native Speaker
  • Korean : Native Speaker 
Powered By CakeResume