Changsu Lee

Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.

  Tokyo, Japan  http://lifehackerchangsu.com/           [email protected]

Work Experience

Program Manager  •  MarketOne International

Aug 2017 - Present, Tokyo Japan  

・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.

・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.

・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.

・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.

・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.

・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects

LED Division New Business Development  •  IRISOHYAMA INC.

・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.

・ Maintained stable customer trust and return, actively worked to develop new customer relationships. 

・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis. 

Education

2010 - 2014

Nihon University

Bachelor's degree, College of Law GPA : 3.6/4    Tokyo Japan 

Related coursework : Marketing, Media, Business law

Software

   Microsoft Office      Salesforce      WordPress      Google Analytics  

Skill

Hard Skills 

  • Social media management 
  • Content writing
  • Customer service
  • Brand awareness development
  • Project planning & management

Soft Skills

  • Communication skills
  • Problem-solving
  • Negotiation skills
  • Relationship development  
  • Collaboration

Languages

  • English : Limited working proficiency
  • Japanese : Native Speaker
  • Korean : Native Speaker 
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