Charles Morton
Product Manager / Product Owner / Project Manager
Kaohsiung City, Taiwan
Work Experience
Remote Product Manager • Self-Employed
September 2019 - Present
Kaohsiung City, Taiwan
Part-time freelancing while completing an MBA in International Business.
takealot.com
Product Manager - Logistics • Self-Employed
September 2018 - August 2019
Takealot.com is the leading e-commerce retailer in South Africa and one of the largest, most innovative e-commerce retailers on the African continent.
I was responsible for the overall vision and roadmap of features for the
Takealot Logistics Central services team.
The role was inherently cross-functional, working closely with customer service, engineering, design, operations, and executive teams to bring about product enhancements to benefit our customers and business.
Worked with business owners to understand their strategy, requirements and priorities in order to translate needs into recommended initiatives & projects that affect the product.
Defined and tracked the metrics and data that will inform all decisions on product features and functionality.
Created business cases to motivate the prioritization of initiatives.
Analyzed project scope and core objectives through requirements workshops with stakeholders to define business requirements.
Elicited detailed functional requirements and documented these requirements such that detailed technical specifications could be compiled by Engineering
Collaborated with technical lead and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
Evolved appropriate Product Management practices for a responsive, dynamic environment to foster effective execution to commitments.
Ensured that the development and QA teams understood the requirements
by attending backlog grooming and sprint planning sessions and initiating functional clarification sessions where needed.
Setting timelines, driving project schedules and leading cross-functional development teams from design through to release.
Reviewed the test plan and test scripts to ensure quality and coverage.
Performed user acceptance testing.
Lead Technical Program Manager Logistics • Self-Employed
September 2014 - September 2018
Managed complex cross functional multi-team projects within an e-commerce and logistics environment.
Engaged stakeholders to understand and capture business project
requirements.
Translated business requirements into technical specifications consumable by engineers - bridged the business to technical gap with design specifications in conjunction with engineers.
Determined and managed project resourcing requirements.
Managed the delivery of projects taking ownership of project cost, schedule and scope and making commitments to deliver.
Worked collaboratively with engineering on building the systems solutions required by having a solid understanding of the technologies and tasks
required to achieve the solution.
Validated and rolled out the solution within the business - engaged in quality assurance and compliance.
Built a team of senior business analysts to act as change agents in the business.
Lead Business Analyst • Capfin
October 2012 - September 2014
Capfin is one of South Africa's fastest growing, award-winning, independent credit providers.
Business Analyst/Product Owner • Capfin
December 2009 - October 2012
POCiT was a true innovator being one of the first mobile money platforms in the world and the first in Africa.
Responsible for documenting user stories, backlog grooming, interacting with product stakeholders, facilitation of Sprint planning sessions, managing second and third level support queries, interfacing between product
stakeholders and development teams and working closely with the QA team.
Systems Analyst/Implementer • Digiata
October 2007 - December 2009
Digiata is a financial software solutions provider offering customised software and technical solutions to businesses.
In this role I was responsible for :
Defining requirements and configured and supported client solutions which focused on the automation of business processes and integrating these
processes with underlying applications and components.
Implementation of in-house developed product suite for clients in the financial service sector.
EFL English Teacher • Genius English - Kaohsiung
April 2005 - April 2007
Teaching English as a foreign language to Taiwanese students aged 5 to 15.
Assistant Lecturer • University of Pretoria
January 2003 - December 2003
Lecturing first year University students in Computer and Information Literacy at the University of Pretoria
Education
2019 - 2021
National Sun Yat-Sen University
Master of Business Administration - International Business
2011 - 2011
Faculty Training Institute
Business Analysis
2003 - 2004
University of Pretoria/Universiteit van Pretoria
B.Com (Hons) Informatics
2000 - 2002
University of Pretoria/Universiteit van Pretoria
B.Com Informatics
Skills
ICT Consulting
- SCRUM product owner
- Project Management
- Business Analysis
- Mentoring
- Team building
Product
- Competitor analysis
- Business research
- Strategy
- Go to market
- Product Requirements
Language
- Chinese
- English
