Marie Curie Charity Shop                                                                     Brighton, UK 

Retail Sales Associate                                                                      2019/11 ~ 2019/12

  Helped keep the shop well stocked and kept it tidy, clean, and organized to increase store attractiveness

  Responsible of pricing and tagging items in the stockroom as well as sorting items donated by people 

Solaire Resort & Casino Hotel                                                         Suncity, Philippines    Guest Service Executive Officer                                                      2016/08 ~ 2019/05    

Assisted customers with reservations, transportation, restaurant bookings, and entertainment activities

Respond to customer requests on application or mobile phone accurately and in a timely matter

Serviced a total of 40 - 50 clients per day with a satisfaction rate of 90% and above online and onsite

Communicated efficiently with the supervisor in case of any unexpected situations such as hotel robbery

Demonstrated accurate decision making skills in response to spontaneous emergencies on a daily basis

Trained new staff members and wrote employee performance reviews for newly incoming colleagues

SPAO                                                                                                        Taipei, Taiwan

Retail Sales Associate                                                                          2015/06 ~ 2016/06 

Demonstrated high quality customer service by providing shopping bags and sale event information

Informed customers about brand stories, brand spirit, and the correct method to cleanse the apparel

Utilized the floor layout while displaying merchandise and increased the store sales to 90% of the goal

Kidsburgh                                                                                                Taipei, Taiwan 

Sales Consultant                                                                                   2014/06 ~ 2015/05 

Serviced many customers everyday and provided guest course information in detail to increase sales

Sold ticket packages and achieved team sales goals every month by performing persuasive sales pitch

Sold a total of 24 sets of highly priced package tickets on a single day and achieved over the sales goal