Chia-ying Chen
Marketing Assistant with +4 Years Experience in Japan
Customer Service Team Leader with +7 Years Experience in East Asia regions.
Well-versed in serving customers, arranging meetings with international companies.
Analyzed the costumer database and increased 20% of transaction rate.
Hopping to lead bigger marketing project covering East Asian region through a progressive approach.
Tokyo, Japan [email protected]
Work Experience
Marketing Assistant
Co., Ltd Ninapharm Japon
Oct 2019 - Present
Taipei, Taiwan
Giving presentations.
Maintaining a marketing database.
Creating marketing materials such as case studies, and presentations.
Analyzing questionnaires and other forms of feedback.
Providing administrative support to the marketing and sales team.
Updating social media accounts.
Sale Associate
Co., Ltd Attract
May 2018 - Sep 2019
Taipei, Taiwan
Best of the sales performance during 2019 Jun.~ Sep.
Top 2 of new customer acquisition of au creditcards in February 2019.
Achieving established goals.
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts.
Team Leader of Customer Service
Life Academy
May 2011 - Feb 2018
Taipei, Taiwan
Leader of the 6-person team.
OJT trainer.
Event Planner for Domestic and Overseas.
Maintaining a marketing database.
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Education
2007 - 2009 (Taichung, Taiwan)
National Taichung University of Science and Technology.
Department of Japanese studies
1998 - 2003 (Kaohsiung, Taiwan)
Wenzao Ursuline University of Languages
Department of German
Skills
- Word
- PowerPoint
- Excel
- Communication Skills
- Ability To Work Under Pressure
- Time Management
- Project Completion
- Project Planning
- Adaptability
Languages
- Chinese — Native
- Japanese — Professional
- English — Conversational
- German — Basic
