Cindy Chen 

Product Designer 

/ Product Manager

  Toronto, ON

Product Designer with 2+ years of experience in collaborating with cross-functional teams to create intuitive and user-centric products.

       

[email protected] / (ON) +1 437-559-5974

About Me

I am driven by my curiosity and passion for exploration. I identify new opportunities and build innovative solutions to daily problems. With a natural ability to lead and inspire teams, I have organized a resource-matching platform for Hackathon 2022 in Taiwan and managed a book club that encourages diverse thinking and creativity. I enjoy working collaboratively with cross-functional teams to create products that truly make a difference in people's lives.

Work Experience

Project Manager  •  Pixel Dreams  •  Agu 2023 - Mar 2024

#Project Management #Problem Solving #Collaboration

  • Project management
    Define project scope, control budget, and track execution to deliver the creatives in the timeline.
  • Problem Solving
    Extremely ownership and solve the problem from a variety of solutions.
  • Collaboration
    Collaborated with the strategy team and design team, and delivered various marketing tactics for the clients.

Product Manager  •  AuthenTrend Technology Inc.  •  Oct 2022 - Feb 2023

#Collaboration #Exploration #Execution #Project Management #Branding

  • Product Design
    Defined users, user stories, user journeys, and scenarios. Made insights and created a better experience for users. Explored new solutions and strategies to improve the product with the team by any design methodologies: Persona, User story, user journey, function map, UI flow, wireframe, mockup, and Prototype.
  • Project management
    Writing product specs and logic to communicate with the development team. Owned, tracked, and maintained multiple projects’ detailed and delivery plans.
  • Collaboration
    Collaborated with the product owner, design, engineering, and QA teams.
  • Branding
    Managed and optimized the official website and created marketing resources.

Project Manager  •  UTrust Technology Co., Ltd.  •  May 2020 - Sep 2022

#Collaboration  #Execution #Product Design #Project Delivery

  • Collaborated with team
    Developed clear product requirements and worked with the product owner, design, engineering team, and related teams to deliver customer impact.
  • Project planning and tracking
    Owned, tracked, and maintained multiple projects’ detailed and delivery plans. Reported the status and progress of projects for clients and stakeholders.
  • Expectation management
    Manage project scope and feedback from multiple stakeholders.
  • Resource management
    Prioritized and optimized internal resources to project resourcing requirements. Worked with clients to ensure the deliverables were met.
  • QA and Delivery
    Drove the project from 0-1 and did the QA test plan to ensure the quality requirements were met.
  • Projects
    • Textchase AI Analysis Engine (2021/9-2022/3)
      Build a 0-1 text-mining and machine-learning platform. Tracked development progress and optimized the product involving 8 Analytical Engineers, System Engineers, Designers, and Product Managers.
    • ESKY Mall APP (2021/9-2022/9)
      Led the team to collaborate with multiple teams on the Member App which is used by thousands of users. Analyze, prioritize, and organize requirement specifications. 
    • Taiwan Creative Content Fest  in 2020 (2020/6-2020/11)
      Collaborated with a senior PM, 1 designer, and 3 engineers to design a multimedia conference and platform matching writers and film producers. The conference connected over 800 potential clients with businesses estimated to be worth 32 million USD.

User Interface Designer  •  非凡科技  •  May 2019 - March 2020

#UIUX  #Design Guideline  #Product Design

  • Collaborated with the product team and created the UI flows, prototypes, high-fidelity visuals, and interaction. Optimized the user experience, and explore new solutions and strategies with prototypes.

Website Designer  •  LOHAS IT Multimedia Co., Ltd.  •  May 2018 - Mar 2019

#Design Proposal  #Web Design  #Project Management

  • Expectation Management
    Communicated with clients and managed project scope.
  • Web Design and Execution
    Designed mockups of the websites and collaborated with the development team to build the client's website by HTML, CSS, and WordPress.
  • Branding
    Collaborated with the marketing team to formulate consistency for the official website brand image, and created an energetic team spirit with illustration style and elements.

Education

National Taipei University of Education  •  2014 - 2018

Department of Mathematics and Information Education / Information Team

Toolkits

Product Design

  • Persona, User story, user journey, function map, UI flow, wireframe, mockup, and Prototype.

Design

  • Figma, Sketch, Adobe Illustrator, Adobe Photoshop, Zeplin, Miro, Xmind

Project Management

  • Asana, Notion, Jira, Github, Github

Language

  • English - Fluent
  • Chinese - Native
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