周虹辛 ｜ Hung-Hsin , Chou
I'm an UX designer/researcher of Taiwan Rakuten Ichiba for one and a half year.
Also have 4+ years of experience in human-computer interaction and service design.
I have worked with 10+ companies (including EC platform, government, school, bank, charity, technology company) to improve and optimize their web pages or app base.
I aspire myself to be an UX designer who can bridge the gap between people and make them closer.
Cellphone｜0934-409-816
Email｜[email protected]
Education & Expertise
National Tsing Hua University, Master, Service Science, 2018 - 2020
Design Thinking/ Empathy/ Service Design/ User Research/ Competitor Analysis/ Persona/ Wireframe/ Usability Testing
National Central University, Bachelor, Information Management, 2014 - 2018
Information Architecture/ Management/ Statistics/ Web Design/ Interface Design/ Social Enterprise/ Anchor of Campus News
Work Experience
台灣樂天市場股份有限公司（Taiwan Rakuten Ichiba, Inc.）
UX Designer / Researcher , 2020/12 - present
• Owner of User interviews/questionnaires every month（I designed different research topic every month）
• A/B Test - Design the wireframes and analyze the result.
• Persona / User Journey - Build the Persona and user journey base on the research of 845 valid questionnaires and 10 user interviews.
• Usability Testing - Usability test before and after every revamp.
• SUS / NPS - Test and track the performance of SUS / NPS regularly.
• Wireframe / Prototype - Design the wireframe and prototype base on the research and data.
扶風整合設計有限公司
Designer（part-time）, 2020/9 - 2021/2
• Assisted client companies such as Google in designing slides
• Designed different types of slides template for different client companies
行政院公共數位創新空間（PDIS）
UX Researcher（intern）, 2019/7 - 2019/9
• Redesign the website of government（智財局商標專利網站 / 財政部稅務網）
• Questionnaires, user interviews, usability test
• Design Persona/Wireframe/Prototype (Adobe XD, Sketch )
UX Design / UX Research
身兼User research負責人及UX designer，負責優化app、網頁的流程及介面，提供更佳的購物體驗。
• User research
• SUS / NPS
• A/B test
• Persona / User Journey
• Wireframe
• Lo-fi prototype、Hi-fi prototype
• Usability Testing
此專案是設計⼀款結合⽣理偵測情緒管理及紀錄的系統，使用者可透過此系統更容易控制⾃⼰的情緒及壓⼒。
• User research
• Affinity Diagram
• Persona
• Lo-fi prototype
• micro usability
• Hi-fi prototype
國立清華大學服務科學所網站
服科所舊版網站從創所開始用了十年之久，去年我開始著手設計新版網站，今年上線完成。
• 訪談同學、教授使用心得及習慣
• 設計 prototype ( Adobe XD 、Sketch)
• Google site 建置
Service Design
Synology 群暉科技
synology的產品nas，在操作上有些步驟過於專業，怕第一次接觸的用戶會較難上手，因此希望透過更解結明瞭的設計，降低使用門檻提升易用性。
• Interaction Map
• User Research
• 產品建議
• Persona
• 競品分析
• Heuristic Evaluation
• Usability Test
