Work Experience
Technical Support Engineer • MOXA.INC
Aug. 2021 - Present
Pre-Sales:
- Member of global key account project support team to deliver solutions. (Toyota/TSMC/TEPCO/CPC)
- Cooperate with R&D and PM with product development and enhancement to win the opportunities
- Provided Networking, IIoT solutions, and IPC platform for global B2B/B2C customers
- Host and support Industry Automation exhibition activities
- Conduct Network and OT edge device connectivity training
Post-Sales:
- Diagnose, troubleshoot, and resolve 100+ issues per year
- Cooperate with R&D and PM team to clarify customer issues
- Member of key account support team for dedicated technical support and consultant.
- Narrow down the problem through problem analysis and replicate the problem in the Lab.
- Prepare a solution or workaround in collaboration with R&D and SI.
- Guild SI to complete installation, and configuration in the customer solution environment.
- Coordinating resources between different departments, such as PM and RD teams to escalate customer issues to provide timely feedback to customers.
AutoOEM System Validation Engineer • Garmin International, Inc.
Jan. 2021 - Aug. 2021
- Manage projects to ensure the system quality for automotive electronics products.
- Provide the leadership of product quality validation. Review requirements and establish test strategy by coordinating customers and engineering teams.
- Develop test cases and plans that meet both performance and functional requirements for automotive electronics products.
Track and manage all test issues, and realize the root cause and countermeasure.
Document properly all test procedures, work within the tracking system and ensure test results traceability.
Education (Double Master Degree)
2019 - 2020
Hiroshima University
Master of Engineering - Civil and Environmental Engineering
2017 - 2020
National Central University
Master of Engineering - Civil Engineering (Geomatic)
2014 - 2017
National Cheng Kung University
Department of Geomatics
Certificate
- CCNA (Cisco Certified Network Associate)
- ISA/IEC 62443 Cybersecurity Fundamentals Specialist
- Microsoft Certified: Azure Fundamentals
- JLPT N2 (Japanese-Language Proficiency Test)
Skill
- Network troubleshooting
- IIoT Solution
- Troubleshooting
- Edge device Connectivity
- Industry Automation
- Industry Computer Platform
