Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chen Hui Ting (Jody Chen)

Heart is a pair of wings of a person. How big a person's heart is, how big the world he sees.

MA, Advertising and Marketing, the University of Leeds, United Kingdom / BA, English Language & Literature, Soochow University, Taiwan 

Nationality: Taiwan

+886-952106301
[email protected]

LinkedIn: http://linkedin.com/in/jody-chen-6b1856118

PERSONAL PROFILE 

Strong problem solving ability under great pressure, Great communication skills to cooperate cross-cultural teams, Notable experience in customer relationships management, Responsible, easy-going and passionate are the best descriptions for me.

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WORK EXPERIENCES

Ground staff (Full time)

EVA Airways Reservation Ticketing Center, Taiwan, Sept. 2014  - Mar. 2017

Made flight reservation, Provided check-in, luggage, and airport information, Handled customers' complaints and figure out efficient solutions for their problems, Trained new employees through OJT (a total of 8 people), Dealt with 82 passengers per day on the phone which reached high level of KPI. 


Research assistant (Part-time)

Department of Microbiology & Immunology, Taipei Medical University, Taiwan, 

Nov. 2013 - Aug. 2014

Organized meetings, Performed financial bookkeeping, Prepared financial plans, Assisted the principal investigator of the laboratory in setting up a virtual platform for updating and sharing their project progress.

Customer service (Part-time)

Gjun Online English Company, 

Aug. 2013 - Dec. 2013

Managed reservations for experience curriculum, Instructed the customers how to use English learning system, Provided after-sales customer support and service.


English teaching assistant (Part-time)

Shilin Green Pasture English Cram School,  

Jul. 2011 - Sept. 2012

Assisted the teacher during the class, Conducted administrative paperwork, Prepared exam questions, Provided make-up class lessons. 

VOLUNTEERING EXPERIENCES

 Head of Broadcasting, Simultaneous Interpretation Team Project, 2014
Background, Lights & Music Design for Graduation Play, 2014 
 Head of Broadcasting, Soochow University Aborigines Tutor Club, 2012-2013
 Member of Broadcasting Section, 31th Soochow University Modern Literature Award, 2011 
 Staff of Broadcasting, Play Cup Drama Competition, 2011
 Head of Secretarial Works, Guitar Club, 2008-2009 

SKILLS HIGHLIGHTS


Professional Skills

Languages: Mandarin(Native), Taiwanese(Native), English(Fluent), Japanese(Basic)


IT Skills: Word, Powerpoint, Excel, Outlook, Amadeus Reservation System, Photoshop, Adobe Illustrator






Personal Skills

Creativity     

Leadership     

Teamwork     

Interpersonal      

Critical Thinking     

Motivation     

Sense of Humor 




Interests

Reading, Travelling, Hiking, Jogging, Cooking, Painting, Music-lover


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