陳竹修/Amous ChenAmous is a hybrid of retail & hospitality talent who is Ambitious, Motivated, Outstanding, Unique and Sensible.
[email protected]
18805172094
Nanjing City, China
Education
National Kaohsiung University of Hospitality & Tourism
Major: Applied English
2008/09~2012/06
Work Experience
Management Associate / Eslite Spectrum (誠品生活) / 2014/08~ present
Trained as independent floor manager for expat package of China; Aim to cultivate all-rounder of retail-department store industry, including management, sales, negotiation, marketing, construction, and profit & loss skills
- Management-Responsible on New open food court area (Successfully opened in 2016/09-Eslite Spectrum FEMH Store); Replacing the inappropriate vendor, increasing the rental up to 20% and reaching the annual plan.
- Sales-Achieved 13 vendors cooperation and business term,includes MOS burger, 7-11, COCO, GINGER...etc, reaching the monthly rental target NT 1,090,000.
- Marketing-Implemented seasonal merchandising and 2 successful festival event.
- Staff Training-Trained new staff operating cash registers, handling simple customer complaints, lecturing about company's core value and culture.
- Profit & Loss concept-Accomplished daily/monthly income statement, knowing the operation of the company.
- Management-Responsible on New open food court area (Successfully opened in 2016/09-Eslite Spectrum FEMH Store); Replacing the inappropriate vendor, increasing the rental up to 20% and reaching the annual plan.
- Sales-Achieved 13 vendors cooperation and business term,includes MOS burger, 7-11, COCO, GINGER...etc, reaching the monthly rental target NT 1,090,000.
- Marketing-Implemented seasonal merchandising and 2 successful festival event.
- Staff Training-Trained new staff operating cash registers, handling simple customer complaints, lecturing about company's core value and culture.
- Profit & Loss concept-Accomplished daily/monthly income statement, knowing the operation of the company.
Welcome Desk Agent/ W Hotels Taipei/ 2013/12~2014/07
Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters.
- Interpersonal skill-Provide solution to request, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers.
- Creative mind-Obtained the highest score of GEI(Guest Experience Index ) by delivering "Wow and welcoming service".
Work & Travel USA/2012/06~2012/10Gorgeous experience by working 2 months in South Carolina and 2 months backpacker trip in New York, Boston, and Manchester.
Certificate & skills
- TOEIC 885 (2011)
- Excel, Word, PowerPoint
- Sales skill (vendor developing, promotion, negotiation )
- Marketing skill (event planning, business survey )
- Management skill (store operation, revenue analyze, staff training)
- Customer relation skill
