Trained as independent floor manager for expat package of China; Aim to cultivate all-rounder of retail-department store industry, including management, sales, negotiation, marketing, construction, and profit & loss skills
Management-Responsible on New open food court area (Successfully opened in 2016/09-Eslite Spectrum FEMH Store); Replacing the inappropriate vendor, increasing the rental up to 20% and reaching the annual plan.
Sales-Achieved 13 vendors cooperation and business term,includes MOS burger, 7-11, COCO, GINGER...etc, reaching the monthly rental target NT 1,090,000.
Marketing-Implemented seasonal merchandising and 2 successful festival event.
Staff Training-Trained new staff operating cash registers, handling simple customer complaints, lecturing about company's core value and culture.
Profit & Loss concept-Accomplished daily/monthly income statement, knowing the operation of the company.
Welcome Desk Agent/ W Hotels Taipei/ 2013/12~2014/07
Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters.
Interpersonal skill-Provide solution to request, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers.
Creative mind-Obtained the highest score of GEI(Guest Experience Index ) by delivering "Wow and welcoming service".
Work & Travel USA/2012/06~2012/10
Gorgeous experience by working 2 months in South Carolina and 2 months backpacker trip in New York, Boston, and Manchester.