Ray Chun-Han Wu

Five years experience in the sales team of software Moldex3D, cooperating with R&D and IT to help our customer solve the technical issue of the software, collecting feedback from the customer and translating it to R&D, holding the marketing activities together with the marketing team to reach the sales target. 95% of the customers paid the maintenance each year, 30% of them ever bought more seats or new modules.
I am a proactive person and into challenges, able to work as a team player or independently, passionate about helping R&D to optimize our product.

  New Taipei City, Taiwan   [email protected]  

PROJECT MANAGEMENT PROGRAM

2021 - 2021

Coursera

Google Project Management Certification

This is an online program on Coursera provided by Google which takes around 250+ hours studying project management, including 3 side projects, 2 in Waterfalls and 1 in Agile.

  • Achieve more than 95% in the grade of all 6 courses, and finalize 3 practicing projects as a project manager in the courses. 

  • Skills: Strategic Thinking, Change Management, Project Management, Stakeholder Management, Business Writing, Project Charter, Project Planning, Risk Management, Task Estimation, Procurement, Asana, Agile, SCRUM.

  • Portfolio: https://reurl.cc/nE1zG6 

WORK HISTORY

Account Manager, Technical Manager  •  Coretech System Ltd.

  • Visit customers on-site/online and collect feedback from the customers, translating the bugs and requests to the R&D department for future software development, delivering more than 20 requests each year, 60% of them are solved in one year.
  • Meet with R&D to clarify if the product proposal is in the same direction as the customer’s demands, proposing optimization in UI to enhance the user experience of Moldex3D.
  • Attend more than 10 Seminars/Webinars for injection molding or plastic as a speaker each year, producing more than 15 powerpoints for technical or sales topics each year.
  • Provide Moldex3D on-site/online training for the users in Europe and train more than 50 users in 4 years.

September  2016 - September 2019

Regional Sales Manager  •  Coretech System Ltd.

  • Work together with the IT, RD, and third-party suppliers to help our key accounts utilize the software with the customized API function, which increases the customer’s software usage by 50%.

  • Lead the sales team with 2 team members and cooperate with R&D, IT, Marketing, and the local resellers in Europe to reach the sales target through customer service and sales campaigns.

October 2020 - Present

EDUCATION

2011 - 2013

National Cheng Kung University

Master of Science in Mechanical Engineering

SKILLS AND LANGUAGE

Skills


  • Customer Relationship Management

  • Data-Driven Decision Making

Language


  • Chinese (Native)
  • English (Proficiency)
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