Customer Service Specialist  •  Taipei,TW  •  [email protected]

Accumulated 9+ years of experiences in customer service specialist and 4 years experiences in administration position, together with a bachelor's degree in International Trade, which have honed myself a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player. Solid customer service experience collaborating with different teams to support customers. Have ability to write and speak Chinese and English.


Klook Travel Technology Limited, Experience Specialist, Oct 2019 ~ Aug 2021

E-mail/calls/online chat handling
Case tracking
Arrange customized travel plan
Complains handling - coordinate with
business development team and local
FAQ translation - Chinese and English
Specific project executed

Intertek Testing Service Taiwan Ltd., Specialist, Jun 2012 ~ May 2019

Customer service - via e-mail/calls/walk-ins
Testing samples review and prepare
Tracking cases - accelerated the turnaround
Testing result review  
Account Manager - PVH  
New employee orientation

Onsen Papawaqa spa resort, Front Desk Clerk, Nov 2010 ~ Sep 2011

To do check in/ check out. 

To provide travel information 

To do front desk cleaning. 

To balance the account of the counter 

To do room service. 

To support different departments 

TY Fashion international Co., LTD., Shipping Assistant, Dec 2008 ~ Aug 2010

Prepare import/export documents 

Shipping schedule arrangement 

Prepare L/C 


Shipment price comparison  

Chinese Culture University, Executive Officer, Aug 2003 ~ Jul 2007

Extracurricular activities instructor 

Courses arrangement 

Official documents preparing and processing 

Office stationery/supplies purchase and reimbursement 

Make a public announcement 

Student recruitment 

Credit review 

Official website maintenance  


Chinese Culture University, Bachelor degree International Trade, 1999 ~ 2003

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