Listan Asia Inc., Aftersales, Feb 2022 ~ present

- E-mail /calls/ Facebook inquiries support
- Spare part arrangement- APAC warehouse and distributor in APAC area
- RMA request handling/Credit note issuing 

- RMA product testing - Power Supply 

- Inventory management– Spare part 

- Weekly Sales meeting reported- APAC Aftersales 

- Monthly and annually budgeted- APAC aftersales 

- Shipping documents prepare/checking 

Klook Travel Technology Limited, Customer Experience Specialist II, Oct 2019 ~ Aug 2021

- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed 

Intertek Testing Service Taiwan Ltd., Specialist, Jun 2012 ~ May 2019

- Customer service- by e-mail/ calls/walk-ins 

- Testing samples review and prepare 

- Tracking cases- accelerated the turnaround time 

- Testing result review - reduce any mistake before typing the report 

- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant 

- New employee orientation

Onsen Papawaqa spa resort, Front Desk Clerk, Nov 2010 ~ Sep 2011

- Assist in check in/ check out 

- Travel information provided 

- Front desk cleaning.

- Balance the account of the counter 

- Assist in room service. 

- Support different departments

TY Fashion international Co., LTD., Shipping Assistant, Dec 2008 ~ Aug 2010

- Prepare import/export documents 

- Shipping schedule arrangement 

- Prepare L/C 

- Reimbursement 

- Shipment price comparison  

Chinese Culture University, Executive Officer, Aug 2003 ~ Jul 2007

- Extracurricular activities instructor 

- Courses arrangement 

- Official documents preparing and processing 

- Office stationery/supplies purchase and reimbursement 

- Make a public announcement 

- Student recruitment 

- Credit review 

- Official website maintenance