Clara Lo

HR / Hospitality Professional

  New Taipei City, Taiwan

Over 20 years experience in full-function human resources management and hospitality management, for various industries, such as hospitality, semiconductor, manufacturing, and renewable energy.

 

PROFESSIONAL EXPERIENCE

Full-Time Virtual Assistant  •  ChinesePod, Project 0, Hexia

2019/10 - Present

Selected long-term clients: ChinesePod, Project 0, Hexia.
1. As Virtual and Executive Assistant, in charge of administrative and HR functions, including managing part-time employees.
2. As Personal, Lifestyle, and Relocation Assistant.
3. As translator and interpreter, between English and Chinese (Taiwan Mandarin and Cantonese).
4. As Event Manager, in charge of planning the execution of both online and live classical music concerts.

Freelance Translator/Interpreter  •  Not Applicable/No company

2010/01 - Present

2020 - now: Full-time translator/interpreter
2010 - 2020: Part-time translator / interpreter

Completed and current projects include: Live event and online meeting interpretation, live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation.

Senior Talent Development Specialist  •  ITG Group

2017/12 - 2019/09

1. Reports directly to the President.
2. Build and establish HR and Training department.
3. Propose, develop, plan, coordinate and execute:
- Training system and programs for all Taiwan business units.
- Corporate-directed HR initiatives for the entire group and training in overseas business units.
- Responsible for recruitment in Taiwan and employee performance evaluation system for the entire group, and assist with recruitment activities in overseas business units.
4. Identify and reorganize company talent and organization structure.
5. Act as project manager for other projects as a member of the Executive Office.

Reason for leaving: Was planning to relocate back to Canada, changed plan due to the COVID and illness of family members.

Consultant (Contract)  •  Imperial Pacific Casino & Resort, Saipan CNMI

2017/03 - 2017/10

1. Reports directly to Macau headquarter assistant directors.
2. Direct the creation, planning, coordination, and execution of special projects related to hotel/casino.
3. Establish an "HR Service Desk", to provide HR services to casino employees during non-regular office hours.
4. Coordinate with construction teams to ensure employee safety requirements are met.
5. Assist with setting up back-of-house department offices.

Reason for leaving: Contract and visa expired.

Project Manager  •  AJI Group

2015/12 - 2016/07

1. Reports directly to the Chairman and the President.
2. Responsible for international hotel/serviced apartment projects.

Reason for leaving: International projects suspended.

Welcome Desk Manager (Duty Manager)  •  W Taipei

2010/06 - 2015/12

Joined the company during pre-opening, was: Training Coordinator, HR Online Manager, and Welcome Desk Manager.

June 2010 – December 2012
Training Coordinator, HR Online Manager
1. Reports to Director of HR, promoted to HR Online Manager in April 2011.
2. Training:
- Conduct orientation and other corporate certified courses.
- Plan and execute corporate-directed HR/Training projects.
- Execute and evaluate the effectiveness of overall employee training programs.
- Implement digitalization of training records and related system training.
3. Employee Relations:
- Initiate dialogue with employees via various mediums, such as publications and events.
- Host 18 – 25 internal staff events per year.
4. Employee branding: Responsible for maintaining the companyʼs extra and intranet online presence (social media and other corporate-directed initiatives).
5. Set up and create overall structures, such as job descriptions, SOPs, P&Ps, performance evaluation, and interview techniques.
6. Interpretation for meetings and various events, translation of training materials, local and corporate website contents.

January 2013 – December 2015
Welcome Desk Manager (Duty Manager / MOD)
1. Reports to Assistant Welcome Office Manager.
2. Directly manages a team of 30 employees, including front desk, switchboard, business center, concierge, and bell desk.
3. Manages front desk daily operation, HR-related tasks such as scheduling shi􀁹s, and acts as departmental trainer 
4. Manages guest relations and complaint incidents.
5. Acts as departmental membership program manager.

Reason for leaving: Received offer from AJI Group.

VIP Manager / Duty Manager  •  Pangu 7 Star Hotel

2008/04 - 2009/11

1. Reports directly to the General Manager.
2. Joined as a member of the pre-opening team, set up and created departmental structures: SOPs, P&Ps, and orientation training program.
3. Directly manages a team of 30 employees, including front desk, switchboard, business center, concierge, and bell desk.
4. Manages front desk daily operation, HR-related tasks such as scheduling shi􀁹s, and acts as departmental trainer.
5. Manages guest relations and complaint incidents.

Reason for leaving: Contract and visa expired.

Implementation Support Analyst  •  GS1 Canada

2005/03 - 2008/03

1. Joined the company as temp, made full-time later. Was first employed as Membership Service Representative, and later Implementation Support Analyst.
2. Membership services, billing inquiries support and investigation, and key account support.
3. Data analysis, upload/download error investigation, data quality control, and system test/debug.

Reason for leaving: Received job o􀁸er from Pangu 7 Star Hotel.

Assistant Front Office Manager / MOD  •  SoHo Metropolitan Hotel

2003/02 - 2003/12

1. Reports directly to the General Manager.
2. Joined the company as a member of the pre-opening management team, set up and created departmental structures: SOPs, P&Ps, orientation training program.
3. Directly manages a team of 15 employees, including front desk, switchboard, concierge, and bell desk.
4. Manages front desk daily operation, HR-related tasks such as scheduling shi􀁹s, and acts as departmental trainer.
5. Manages guest relations and complaint incidents.
6. Manage serviced apartment and long-term stay guest billing issues.

Reason for leaving: Took time off to work for family business.

EDUCATION

2001 - 2002

Ecole hôtelière de Lausanne

Master of Hospitality Administration

1999 - 2000

George Brown College

Front Office Operation Certificate

1996 - 1998

York University

Bachelor of Arts in Economics (Honours)

SKILLS

Management


  • Hospitality
  • Full-function HR
  • Training
  • Administration

Expertise


  • Analysis and reports
  • Business research
  • New company and pre-opening hotels operation

Language


  • Mandarin: Native
  • English: Bilingual
  • Cantonese: Bilingual
  • French: Basic
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