HKT

Graduate Trainee

Aug 2016 - Present

Experienced commercial business operations through work attachments in different functional teams, participation in new business development, professional training, mentorship of senior management, and networking with professionals. 

Corporate Marketing, Commercial Mobile 

• Actively contacted various partners to co-organise different customer delight programme to reinforce the satisfaction of customer journey 

• Evaluated and launched new value-added service for commercial mobile subscribers 

• Participated in events aimed at increasing customers' loyalty: Concert in the Dark 2016, 2016 FIA Formula E HKT Hong Kong ePrix 

• Maintained constant communication with different sales channels to propose suitable acquisition and retention programmes 

 Commercial Sales, Fixed Line 

• Co-operated with marketing team to prepare new service review presentation for School Wi-Fi existing customers for their easy reference 

• Maintained good communication with schools and hotels in negotiation of contract renewals and new service offerings 

• Maintained high degree of customers satisfaction by actively arrange meetings on service review and new offerings Technical 

Pre-sales, Fixed Line 

• Designed technical specifications for easy referencing for front-line engineering staff to follow 

• Co-operated with sales teams in providing best networking solutions for customers' premises 

• Maintained good customer relationships by providing professional advice on customers' information technology requirements 

 Commercial Hotline 

• Designed new intranet page for easier referencing of new information from marketing teams 

• Translated English marketing materials into Chinese for quicker follow-ups of Chinese-speaking staff 

• Proposed improvements on Speech Analytics platform in monitoring front line staff performance 

• Prepared performance report of front line staff for easy referencing of marketing teams

Mitsui O. S. K. Lines

Summer Intern

Jun 2015 - Aug 2015

• Innovated and encouraged internal communication with the establishment of posting weekly digest to all staff 

• Implementated marketing communications initiatives to provide clear and uniform guidelines for trade and sales activities 

• Managed and controlled smooth distribution of marketing communication materials, including press release and customer letters 

• Organized external market data to support trade and sales activities throughout all subsidiaries worldwide 

• Maintained the company website to keep stakeholders abreast of the latest company information

DBC Radio

Programme Assistant

Jan 2013 - May 2014

• Direct subordinate of then President, Mr Francis Mak, BBS, MH 

• Managed Never Give Up Association and Never Give Up Junior, territory-wide summer programmes for young adults and teenagers 

• Recorded and edit audio materials aired to the public (commercials, promotion trailers) for the radio stations 

• Helped in designing new radio programmes