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Coleen Chiang

Taipei,TW • [email protected] • (+886)986220366
 Familiar fields: Public RelationsBrand Marketing|Social Media Marketing

Education

National Taiwan Normal University, Taipei                Bachelor of Business Administration | The module of marketing                   2015-2020  

University of Leicester, the United Kingdom              English Language                                  |  Exchange program                              2019  

Working Experience 

PR Senior Account Executive, One For All Public Relations Consultants,Aug 2020 - Sep 2022 

Mainly serve the FMCG and Medical industry clients, including Fonterra, Sebamed, Uni-President, L'Oréal North Asia, Pfizer, Novo Nordisk, Viatris, Boehringer Ingelheim, Straumann, Novartis...etc.

  • Event planning and executing — Created offline and online campaigns to enhance customer engagement also to increase product sales
  • Media management — Maintained media relationships to influence the media framing and help clients establish a positive brand impression
  • KOLs and Stakeholders management — Operated KOL Endorsement and Cooperation, and organized a KOL Seeding to 40+ KOLs with a potential reach over 7.14 million
  • Proposal — Developed strategic integrated communication plans and won pitchings for the  company by up to 75%
  • Project management — Managed budgets and schedules to optimize project quality
  • Press releases and conferences — Identified strong news angles and supported over 20 press conferences, which once resulted in value 39 ROI

  • Key achievement: Campaign "2021 WSD: a New Medical Communication Paradigm" won Bronze at the PR Awards Asia 2022 for Health & Wellness. Through integrating local governments and news social networks, achieved consistent communication and increased reach by 200% at 1/9 of the budget

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Marketing department Intern, LuluPet AI, Jul 2019 - Sep 2019

  • Facebook / Instagram Fans page operations — Increased the number of FB fans by 60% in 2 months
  • Email Marketing — Launched an email marketing campaign that achieved a 66% open rate
  • Brand Promotion and Positioning — Established the brand image of "The world's first AI image recognition cat litter box"

Company@2x 67c196720a5800ba562dd8b30b5f08c1e73e95cf2e870bd86ebec657897e3b20

China Social Media Marketing Intern, JUKSY , Sep 2018 - Jan 2019

  • Weibo operations Edited and analyzed Weibo articles to keep trends in China social media 
  • Artist interview Editing — Produced 7 articles and one of the best articles reached 20,000 hits in 1 week
  • KOL Analysis — Built Trend, Beauty and Travel KOLs lists for analysis
  • Video script planning — Drafted TIKTOK video script for artists 

Company@2x 67c196720a5800ba562dd8b30b5f08c1e73e95cf2e870bd86ebec657897e3b20

Marketing department Intern, Courtyard by Marriott , Jul 2017 - Aug 2017

  • Marketing event planning and execution — Assisted restaurant promoting projects including Oktoberfest, Father's Day and Valentine's Day to increase brand exposure
  • Copywriting — Edited activities and menu copywriting
  • Competitor analysis — Collected events material of major hotels in Taiwan for analysis

Company@2x 67c196720a5800ba562dd8b30b5f08c1e73e95cf2e870bd86ebec657897e3b20

Additional

  • Language: Chinese (Taiwan Mandarin, Native), English (Fluent)
  • Certificate: Google Analytics, Google Ads Search, Google Ads Display, Google Ads Video
  • Skills: Microsoft Office (Excel, PowerPoint, Word), Photoshop, Sony Vegas
  • Extracurricular Activities: 
    Film Festival of NTNU — Event Planning Member, NTNU Business Administration Camp — Minister of Public Relations Department