Responsibilities:

• Design and implement qualitative research for live-streaming entertainment platforms
  
• In-house position will develop a fast-turn system for moderating, analysis and reporting of group discussions and in-depth-interviews
• Position will support internal product and marketing requests
  
• Coordinate internal recruiting and scheduling of users and partner with external recruiting agencies as needed
  
• Develop methods for understanding the motivations and needs of live-streaming performers and viewers
  
• Assess user reactions to new product features
  
• Translate findings into actionable insights and develop a template for regular weekly or bi-weekly qualitative testing as needed
  
• Build relationships with marketing and product teams in oder to understand stakeholder needs
  
• Work with UX and market research teams to enhance and supplement on-going research with outside agencies and vendors
  
• Perform quality control on recruiting to ensure sample frame and respondent characteristics are appropriate for research questions
  
• Develop written research reports and present the results of findings to key stakeholders
  
• Manage outside vendors where necessary
  
• Help build and maintain a world-class user research function

Requirements:

• Bachelor’s Degree in social sciences or related field
• At least three years experience in qualitative research at an agency or research vendor
  
• Hands-on experience moderating FGDs and IDIs, designing qualitative techniques, and reporting of results
  
• Familiarity with principles and mechanisms for recruiting qualified respondents for product and marketing projects
  
• Experience with mobile entertainment platforms, and an interest in live-streaming
  
• Understanding of the domain expertise of partner teams such as engineering, product, design and marketing
  
• Experience in qualitative research for creation of customer journey maps, personas, ethnography, usability tests, concept evaluations, value
  proposition and message testing, etc.
  
• Position requires a high tolerance for ambiguity, and working across a very diverse group of stakeholders
  
• For Japan: Fluent in Japanese and working proficiency in English
  
• For Taiwan: Fluent in Mandarin, and working proficiency in English