[2024 研發替代役/預聘] CS-Customer Support Engineer-Hsinchu/Tainan

Job updated 3 months ago

Job Description

Introduction to the job

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.

One of the departments in this sector is CS DUV. The CS DUV team prepares and manages the CS part of the execution of new system maintenance of new ASML machines at customer sites. These Installations are done in close cooperation with Field Factory System Install Engineering (FF SIE) in shift schedules at customer production environment over a period of 3-4 months.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.
- Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- Provides service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.

Education and experience

Master Degree Above

Skills

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

- The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

- The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems.

- The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.

- The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific
customer.

EOE AA M/F/Veteran/Disability

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1
No requirement for relevant working experience
Regular earnings reach NT$40,000
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Logo of ASML Taiwan 台灣艾司摩爾.

About us

Be part of progress.

We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Devices that improve our quality of life and help to tackle the world’s toughest problems. We build some of the most amazing machines that you will ever see, and the software to run them. Never satisfied, we measure our performance in units that begin with pico or nano.

Whether you are a student or an experienced engineer, whether you want to design or build, work with customers or software code, we are looking for people like you to help us push technology further. Explore what we have to offer. If it sounds interesting, let’s stay in touch. If it sounds right for you, let’s talk about how you can be part of progress.

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總部位於荷蘭的ASML (台灣艾司摩爾) 是全球最大晶片微影設備市場的翹楚,為半導體製造商提供微影設備及相關服務。全球十大半導體廠皆為ASML的客戶。ASML是一個國際化的企業,在微影設備市場的佔有率達80%以上,用於研發的支出以員工人均計算名列歐洲第二。2019年的全球銷售額逾118億歐元。36年來,ASML透過和客戶及供應商的緊密合作,搭配上高效能的營運流程,以及來自全球的優秀員工,逐步開創了我們在晶片微影領域的技術領先地位。ASML 致力成為全球主要半導體製造商之重要夥伴,協助其設計研發及整合高階系統,開發可用於各類資訊科技產品、行動通訊及物聯網相關產品的晶片。



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