Senior Advisor, Project/Program Management (R036943)


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Job Description

This is a full-time Service Program Management role with global responsibility. Role is for an SPM to support the Client Solutions Portfolio, with regular interaction with Asia and US based engineering teams, ODMs, Service teams, etc. SPM is responsible for programs from planning, development, launch, and sustain through end of life projects and is accountable for implementation within Global Services.

Key Responsibilities

  • Establish clear objectives and deliverables for programs.
  • Partner with key business stakeholders to define and drive implementation of an approved Service Functional Plan.
  • Manage competing priorities and mitigate risks and issues through effective contingency planning and proper escalation management.
  • Identify and drive initiatives that support strategic new business, new product, and warranty effectiveness initiatives.
  • Employ BPI / lean methodologies.
  • The ideal candidate will have:
  • Relevant experience in program management, service delivery, operations, and order management.
  • Demonstrated capability to multi task in a fast-paced environment.
  • Strong initiative and ability to work in a self-directed environment.
  • Ability to build effective cross-functional teams.
  • Strong verbal and written communication skills.
  • Ability to develop and present information to individuals and groups.
  • Position will require some evening and/or early morning international conference calls. Little to no travel anticipated.


  • Education Requirement: Master’s degree in Business Administration, Engineering, Electrical Engineering, Management Information Systems, Information Management, Computer Information Systems, or related field of study.
  • Experience Requirement: 8 years of experience
  • ALTERNATE Occupation(s) Acceptable to Meet Experience Requirement: 8 years of experience in the job offered or 4 years of experience as a Project Manager, System Analyst, Module Leader, Client Coordinator, Team member, Programmer, IT Analyst, or Assistant Systems Engineer.
  • ALTERNATE Minimum Requirements: Employer will accept a Bachelor’s degree plus 10 years of experience in lieu of a Master’s degree plus 8 years of experience.
  • Special Skills: Requires demonstrated experience in program management, stakeholder mapping, hardware and software development methodologies, designing communication cadence/plans, manage project matrices, implementing and managing project risk mitigation methodologies, and certification in Project Program Management (PMP) or equivalent.

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About us

Dell is uniquely positioned to impact industry trends

Dell leads enabling standards and technologies through industry groups and strategic partners. We partner, rather than compete, with top industry technology suppliers and original development manufacturers. These partnerships give us a uniquely broad perspective on the computing landscape.

Since the first Dell PC was introduced in 1986, Dell has continued to shape the industry by breaking new ground and pioneering critical developments in home, small business and enterprise computing. We gather requirements directly through tens of thousands of daily customer interactions, organized events, social media venues and customer panels. Maintaining strong internal development capabilities, we spur innovation that delivers value to customers.

Dell's research and development efforts now span the globe, driven by some of the industry's foremost product designers and engineers. At the core of Dell's innovation approach; however, remains an unwavering commitment to deliver new and better solutions that directly address customer needs.

The Taiwan Design Center (TDC) is one of several development centers we have around the world focused on engineering and qualification efforts to support Dell's customer-focused, global technology initiatives. Dell offers unprecedented opportunities for talented, experienced professionals in the high-tech industry.

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