Customer Success Specialist (Food & Beverage) 美食平台客戶經營專員 (Part-time)

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Job Description

About the Role:

GOGOX has established a successful market for logistics in the past few years. Operations team is responsible for GOGOX new categories including food & beverage, grocery, convenience store, and other multifaceted commercial business lines.

This creative, forward-thinking and robust team is tasked with building a sustainable high growth business as we expand from traditional logistics to restaurants. With the launch of the food & beverage division, we want to bring the right level of support to existing and future restaurant partners.

The role involves food platforms and food e-commerce partners and building long-term relationships with them. The role demands a unique combination of sales prowess, rapport building chops and creativity. This person will work across multiple disciplines to provide critical support on key sales and marketing initiatives that allow us to scale.

Requirements

Minimum Education Level:

  • 擁有大學或以上學歷,不限科系。

Minimum Years of Experience:

  • 在科技、商務解決方案或類似領域上擁有相關經驗。
  • 具CRM、客戶/帳戶管理 (Account Management) 經驗者優先面試。

Required Language Proficiency:

  • 流利國語,或商務英語

Key Roles and Responsibilities:

  • 了解市面美食平台、美食電商的物流需求,為用戶帶來高效益的物流配送方案。
  • 訂單異常狀況排解及SOP優化,維繫顧客關係與使用品質。
  • 基本營運狀況追蹤與回報,及基本營運統計與分析
  • 透過出色溝通技巧維繫平台營運與顧客關係。

Requirements:

  • 具備出色的人際溝通、時序及因果邏輯分析判斷。
  • 能夠透過電話、網絡和社群維繫顧客關係。
  • 具備團隊合作精神。
  • 能夠適應節奏快速的工作環境。
  • Not afraid of getting hands dirty !

Key skills

  • 熟悉 Microsoft Office
  • 熟悉 Google Workspace,尤其熟悉 Google Spreadsheets 基本操作(含Pivot Tables)

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GOGOX_德發貨運有限公司

台北市中山區建國北路三段94-1號1樓

About us

GOGOX 於2013年成立,為亞洲第一個即時快遞物流平台,致力以創新科技提供多樣化的物流服務。公司擁有具競爭力及多元化的業務,涵蓋機車、貨車即時快遞服務、商家服務與量身訂製的企業物流方案。透過GOGOX App與系統,我們將個人及商業用戶與數以萬計的司機夥伴連結,解決各式各樣的貨運與物流需求,以快捷、高效及方便的物流服務為用戶帶來前所未有的物流體驗。GOGOX業務現已覆蓋亞洲超過300個城市,旗下司機夥伴超過800萬人。

Team

Ken Liu

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