About the job

As a System Integration Engineer on the Incident Management team, you will work with the ChromeOS Release Management team to work on bugs impacting ChromeOS release milestones. In this role, you will be responsible for understanding, troubleshooting, and resolving cross-functional bugs by driving the bug resolution and co-working with cross-functional teams. You will also be responsible to work with the ChromeOS team and Release team to improve processes, tools, and reporting to help the ChromeOS ecosystem to scale.

Responsibilities

• Be an integration expert who can understand, troubleshoot and resolve issues (e.g., firmware, hardware, Linux, Kernel, graphics, etc.) by co-working with internal functional teams.
• Be a part of a team that manages incoming bugs from Users, partners and the Testing team, and help triage issues to drive resolution across internal functional teams.
• Improve process, infrastructure, tests, and tools based on experience of managing issues to ease the life of issue management.
• Build tools to generate reliable logs, build systems to analyze logs, and help ChromeOS ecosystem quality by helping the team to address incoming bugs.
• Ensure the issue contains relevant information for teams to debug and resolve the issue, track the resolutions of blocking bugs, and analyze bug trends to send reports.