Customer Engineering Manager, Google Cloud Customers

Updated 2 months ago

Job Description

Google welcomes people with disabilities.

Minimum qualifications:

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • 10 years of experience as a technical sales engineer in a cloud computing environment, or equivalent experience in a customer-facing role.
  • Experience working with IaaS, PaaS, Big Data, SaaS, public cloud, and/or related industry and technical concepts.
  • Experience managing and developing teams.

Preferred qualifications:

  • MBA or Master's degree in Computer Science.
  • Knowledge of solution architecture within the web and mobile environment.
  • Demonstrated ability to inspire and grow teams to their full potential in a sales environment, while working across cross-functional teams to achieve common business objectives.
  • Ability to present to both technical and non-technical audiences, engaging C-Level stakeholders in business and technology transformation.
  • Demonstrated business sense with distinctive problem solving and analytical skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you'll lead a team of Customer Engineers who engage with sales prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google’s Cloud technologies, and address and overcome technical objections that arise throughout the sales process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption. You'll also be responsible for investing in the team’s development and success, building a high performing, effective and collaborative team.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Lead, inspire and grow a team of Customer Engineers across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals.
  • Contribute to building a business that promotes exceptional growth and maintain motivation in order to work effectively in a highly dynamic environment.
  • Engage directly with prospects regarding architecture discussions and best practices. Support, and communicate effectively with English and Mandarin speaking clients.
  • Work cross-functionally with our Product, Support, Engineering and Sales teams. Make compelling presentations to represent the capabilities and services of Google Cloud.
  • Hire, coach and drive a team to work towards strategic goals, while prioritizing the delivery of an outstanding customer experience.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Regular earnings reach NT$40,000
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About us

Google’s mission is to organize the world‘s information and make it universally accessible and useful.

Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks—in scores of languages. And starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. A lot has changed since the first Google search engine appeared. But some things haven’t changed: our dedication to our users and our belief in the possibilities of the Internet itself.


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