Customer Engineer, Google for Education

Updated 2 months ago

Job Description

Google welcomes people with disabilities.

Minimum qualifications:

  • 5 years of experience as a pre-sales engineer or equivalent customer-facing role, in the Educational Technology (EdTech) or Enterprise industries.
  • Experience with web technologies (e.g., HTML, JavaScript).

Preferred qualifications:

  • Google Cloud Professional Collaboration Engineer certified; alternatively a related or competitive equivalent professional accreditation.
  • Experience selling or deploying Google’s Collaboration tools (e.g., Google Workplace, Classroom, Chrome) in either an Education or Enterprise setting, or using direct competitor products.
  • Experience with managed endpoint devices (PC or mobile), the growing ecosystem of browser-based applications, and collaboration tools in a workplace/school digital transformation project.
  • Experience in architecting Google Cloud based analytics systems and dashboarding.
  • Knowledge of regional education market needs, competition, and latest industry news and trends.

About the job

The Google for Education team guided success through direct sales, partnerships. and innovative community development. This team is on the front lines of helping education institutions transform learning, and corporations to redefine working environments.

As a member and regional leader of the Technical Sales team supporting the Google for Education segment, you will guide and assist educational institutions to equip themselves with the appropriate tools to make learning more equitable, collaborative, and personalized. In this role, you will help us understand our customers’ needs, and collaborate with our channel to drive technical innovations that meet those needs.

Responsibilities

  • Work with the regional teams to identify key customer technical objections, and develop the strategy to resolve technical impediments to close sales transactions.
  • Lead technical aspects of solution evaluations, including activities such as supporting bid responses, product and solution briefings, proof-of-concept management, and the coordination of supporting technical resources.
  • Prepare and deliver product messaging to highlight value statements, using techniques like whiteboarding, slide presentations, and product demonstrations.
  • Make recommendations on use cases, integration strategies, security and analytics dashboarding, and device management policies required to successfully implement a complete solution.
  • Work with our Product, Support, Engineering, and Sales teams to stay on top of industry trends, and devise enhancements for Google for Education products.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Regular earnings reach NT$40,000
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About us

Google’s mission is to organize the world‘s information and make it universally accessible and useful.

Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks—in scores of languages. And starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. A lot has changed since the first Google search engine appeared. But some things haven’t changed: our dedication to our users and our belief in the possibilities of the Internet itself.


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