General Manager of Technical Support Services (TSS)

IBM Taiwan

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Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The General Manager of Technical Support Services (TSS) is responsible for achieving the business budgets (signings, revenue, profit and cash flow growth), executing the cross-IBM strategy for market and developing strategies according to market size, capabilities and critical mass. The role is not only managing/driving sales related responsibilities, but integrating different teams (pre-sales, technical delivery, operations) for achieving the goal of technical services quality as well as economic development. The role needs to work closely with regional leaders and local stockholders to ensure business strategies and deliverables are fully aligned, manage external vendors and business partners to provide sufficient resources and support for delivery excellence.

The ideal candidate will be familiar with end to end life cycle of IT services delivery (on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.), experiences on services engagement and accounts management, furthermore, knowledgable on processes/risks management with crashes management.

Job Role Responsibilities

  • Develop the strategy with an understanding of the brand through a direct interaction with stakeholders and IBM business units to establish a strategy and roadmap that is based on customer demand of new and existing clients, capabilities, and technology platforms.
  • Lead the teams including, sales, presales, and delivery to come up with creative solutions to market demand, in light of budget challenges and limits of skilled architecture and development resources.
  • Manage and encourage technical teams to ensure service quality to meet client expectation with timely manner.
  • Interlock with variable teams to ensure a common understanding of sales strategies as well as services delivery to plan of action for execution.
  • Conducts complex negotiations reaching lasting agreements and commitments.
  • People management with experienced on leading diversified teams, coaching with evidence and managing with growth mindset.

Required Professional and Technical Expertise

  • Strong sales execution, account management and client insight especially on technical services business.
  • Strong and experienced on IT services delivery model (systems, network, infrastructure).
  • Strong personality and standing due to a challenging environment and tough discussions with markets
  • Strong willingness to win with integrity.
  • Fluent English

Preferred Professional And Technical Expertise

NA

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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IBM Taiwan

110 台北市信義區松仁路 7 號 3、4 樓

About us

IBM 台灣招募網站:https://ibm.com/jobs/tw 1956年,IBM 正式在台展開業務,歷經近一甲子的耕耘,深入參與各項改變產業發展與日常生活的重大變革,包括電子化政府、銀行自動化、半導體產業自動化整合、電子化供應鏈等。同時,IBM 持續打造與深化「自主研發生態系」,創造許多就業機會,並促進台灣成為全球資訊科技研發重鎮之一。我們也積極與大專院校、非營利組織及政府合作,提升本土研發能量、培養全球化人才,並透過各項公益計畫,為社會發展貢獻一己之力。 企業使命與價值觀 自成立以來,IBM 秉持「成就客戶、創新為要、誠信負責」的價值觀,不斷創造更高的商業價值。2011年,全球 IBM 慶祝 100週年慶,成為第一家營運超過一世紀的科技公司。 今日,全球已進入全新運算世代,許多過去無法處理的巨大挑戰已有解決之道,但面對變動頻仍的市場態勢,企業領導力必須重新定義,資訊科技產業更需發展全新思維,以及不斷精進專業與技能。 展望未來,IBM 已擬定四項發展計畫,以成長力與領導力開創新紀元: 1. 成長型市場組織(Growth Markets) :有鑑於新興市場快速成長,IBM 已投資於一百多個成長型國家,包括建立關鍵基礎設施、發展策略型產業、因應人口結構大幅變遷等。2011年,成長型市場組織已為 IBM 創造近一半的淨利成長 2. 深度商業分析(Business Analytics) :IBM 擁有全球最完整的分析方案與軟體、領先市場之優化系統及全球八個商業深度分析解決方案中心,致力協助企業駕馭迅速增加的資料,並從中挖掘商業洞察以改善營運 3. 雲端應用(Cloud) :IBM 努力協助客戶導入更有智慧的雲端應用,截至 2011年,在 IBM 雲端運算架構上運作的企業應用程式用戶已突破百萬,每年分析超過一千億美元的雲端商務交易 4. 智慧的地球(Smarter Planet) :所謂的智慧,是指世界走向感知化、互連化與智慧化,IBM 認為,「智慧的地球」就是讓智慧貫穿於系統與流程之中。我們專注研發開放科技和具高端商業價值的產業解決方案,以促成各行各業與城市智慧升級 在台灣,IBM 持續協助大型企業創新轉型,並且協助中小企業累積競爭實力。配合總部的發展藍圖,我們努力與本地產業攜手實踐更智慧的產業轉型,投入以下重點領域: 1. 精實企業管理之策略 :隨著國內企業從代工轉向自有品牌經營、並逐漸轉向跨區或跨國營運,管理複雜度亦高於以往,經營策略更須顧及不同面向。因此,我們積極落實策略發展目標、建構競爭力 2. 實踐企業創新及轉型 :面對快速變動的市場,企業需要快速鎖定並育成商機。台灣由於位處亞洲新興市場的樞紐位置,再加上內需市場需求及 ECFA 效益發酵,產業將面臨全新的機會及挑戰,故新興商機的規劃更具價值。我們致力協助企業推動創新轉型、提升附加價值,以持續注入成長活水 3. 深化科技運用及整合 :資訊科技不斷演進、企業 IT 架構日益穩定,新科技也隨之興起,因應此變化與趨勢,IBM 台灣竭誠提供更具商業價值的解決方案,協助國內企業導入行動化與商業分析方案,以更高的效率、更深入的商業洞察力,迎向新世代的挑戰 經營理念 IBM不變的堅持 – 三大信念 (一) 成就客戶 (二) 創新為要 (三) 誠信負責 台灣IBM公司聚集了近兩千位優秀的專業人才,提供理想的工作環境與完整培訓,協助員工成為兼具專業知識與創新能力的企業人才。透過兼具深度與廣度的專業知識、IBM全球支援架構,以及嚴謹的商業操守,我們對於顧客的需求無不戮力以赴,提供豐富、整合的資訊解決方案與專業服務,協助顧客推動企業轉型,提高競爭力。 At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents. For more information, visit www.ibm.com. This is IBM's official LinkedIn account and it follows IBM Social Computing Guidelines. We reserve the right to delete comments that are offensive or suggestive, personal attacks, anonymous, wildly off-topic, spam or advertisements. For more information regarding IBM’s social computing guidelines, visit http://ibm.co/1LRDq6F

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