About the assignment:

•Contribute to the creation and operational implementation of the local customer relations' action plan.

•Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.

•Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.

•Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.

•Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.

•Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints.

•Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.

•Provide input to the service agreements and contracts with internal and external partners, and support coworkers in executing those.

About previous experience and skills:

•Solid understanding of all aspects of the home-to-home shopping experience.

•Cost and budget management.

•Proven leadership knowledge in a people-centric organization.

•Knowledge of working methods according to work focus.

•Legal requirements and third-party contracts.

•Knowledge of the easy buying process.

•Good knowledge of IKEA sales support tools.

•Good communication, negotiation and influencing skills.

•Ability to find solutions for customer and operational issues.

•Good attention to details by being persistent, structured and accurate.

•Very perceptive with that ability to implement solutions quickly.