Technical Account Manager (Tokyo)

KKStream Ltd

KKStream Ltd work environment photoKKStream Ltd work environment photoKKStream Ltd work environment photo

Job Description

Are you interested in how a video streaming service is built and operated in native cloud environment? Are you interested in how different industry utilize streaming technology to build OTT service that helps monetize existing content business? Are you interested in establish long term tightly relationship with customers?If yes, then you’re the person we’re seeking for! You’ll be responsible for probing potential customers for business opportunities, talking with customers regarding business logics and requirements, helping customer to understand how KKStream’s streaming technology enable them to achieve business goal. You’ll be the best spokesman between customers and KKStream development team, in both business side and technology side. You can expect at least 50% of your time to engage with customers to build up tightly relationship. You’ll work with internal BDs, PMs and engineering teams consists of streaming engineers, software developers, site reliability engineers, and operation optimization specialists. With all the supports from business and engineering site, you can learn how we test, respond, troubleshoot, and improve a large-scale cloud service so that meets customer’s requirement and enable them to explore the media entertainment possibilities. If you’re passionate on how stream technology meets the media industry and step into new OTT era, you’re the one we’re looking for.

● Being responsible for handling the day-to-day communications & support, including escalation processes and delivering operational, technical upgrades or modifications.

● Work with teams in every department collaborating with relevant internal and external stakeholders and resources. 

● Understand the operational needs and capabilities of both the client and KKS systems and processes and be able and provide additional 2nd-level support to the clients.

● Being a go-getter that processes good client relation management skills with attention to service and be proactive to realize the needs of the clients to give them what they need before they come to you. 

● Working closely with development managers to develop and execute key account management plans, to ensure that products sold to clients are delivered effectively and satisfactory to clients. 

● Build up knowledge and expertise in OTT industry.

Requirements

Qualifications: ● EDUCATION: Bachelor’s degree in a technical field, or equivalent experience. ● EXPERIENCE: 5+ years of relevant work experience in technical client-facing role or operations role requiring strong cross-functional program management in a sales environment. ● Experience leading, managing, and delivering complex digital media projects. ● Ability to work well independently as well as part of a team. Experience working cross-functionally and driving stakeholders to achieve a common goal. ● Excellent oral/written communication and interpersonal skills in Japanese. ● Moderate English oral/written communication skills. Nice to Have: ● Experience with advertising technologies; SOA, application servers, middleware, databases, security, Broadcast Media, Streaming Services or similar applications (CMS) is a plus. ● 2+ years of software engineering background is a plus. ● Knowledge of Networking or Web infrastructure. Modern operation systems e.g. iOS, Android and Linux. ● Knowledge of IT infrastructure technologies like storage solution, VM or docker technologies, information security. ● Knowledge or experience of cloud computing service, e.g. AWS, GCP, or Azure

Salary

40K+ TWD/month

Location

日本東京

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KKStream Ltd

臺北市南港區三重路19之11號8樓

About us

KKStream 是全球領先的 OTT 影音串流科技公司,總部位於台北,研發團隊跨台北與高雄,同時在東京設有營運據點。提供企業客戶全方位串流解決方案與專業顧問服務,聚焦在日本市場,結合百萬會員等級的影視產業串流技術(Premium Video Content)與高效穩定的營運品質,滿足多元領域的產業應用,服務客戶涵蓋電信業、有線電視服務業、連鎖零售業及內容提供商。 KKStream 成立於 2016 年,致力於研發影音串流服務(Streaming),透過卓越技術能力和紮實產業知識,達成影視產業根據串流內容制定的最高標準協定,包含支援新世代編碼格式、融合式內容傳遞網路(Multi-CDN)以及多平台的數位版權管理(DRM),協助企業客戶有效控管成本兼顧版權保護,提供高品質且流暢的串流影音給付費會員,進而擴大市場競爭優勢。

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