Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Role

LKS is looking for a highly experienced technical engineer to join its team of technical trainers to support all Film and Scatterometry Technology (FaST) product training, with specific expertise for the ASET F5x and SpectraFx, and UV Tools.

Responsibilities

The instructor will be responsible to engage in various training and development activities with senior instructors, NPI engineers, manufacturing engineers and PSO team members. The instructor is encouraged to be proficient on their assigned training tool, and develop training material, training plans, validate service documentation/procedures, and deliver well-managed training to field engineers.

• Responsible for conducting technical training courses crafted to instruct internal employees the knowledge and skills required for service and maintain all Film and Scatterometry Technology (FaST) products both in classroom lectures and laboratory sessions.
• Conduct Customer training at a KLA training facility or Customer onsite to perform basic maintenance and system recovery on the KLA FaST products.
• Collaborate with Engineering, NPI, and Manufacturing when developing a new course to ensure the training material reflects current product features.
• Review and update product procedures used for training by submitting ICRs
• Develop and implement blended learning into the curriculum by using AR/VR, WBT, or Videos to improve the Training.

Minimum Qualifications

• Master's Level Degree with at least 2 years of work experience, or bachelor’s Level Degree with 3 years’ work experience.
• Preferred 5+ years of field service or technical training on Thin Film and Critical Dimension metrology products.
• Proven experience in onsite customer service is highly desirable.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for acquiring solutions.
• Strong written and verbal English language skills and ability to communicate comfortably with an international audience
• Strong interpersonal and presentation skills.
• Good understanding of customer technical issue.
• Show experience in handling high pressure situation on critical issues in unstructured or unexpected environments and able to work under stress
• Up to 10% international travel may be required
• KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran Status, disability, or any other characteristics protected by applicable law.