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(Remote)Night Shift Customer Success Representative


Job Description


Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?

Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?

Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?

Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!

We’re hiring for an experienced (Remote)Night Shift Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done.

Come talk to us if you want to push your skillset in a dynamic fast-paced environment.

*Remote Work*


  • Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate
  • Provide first level support for all technical and functional queries related to website and mobile application
  • Migrate customers to Alternative Distribution Channels including website and mobile application
  • Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
  • Continuously learn to keep up-to-date with changes and developments to services and procedures
  • Maintain confidentiality of the company’s customers and data
  • Adheres to the assigned shift schedule and avoid any late attendance
  • Able to work on night shifts
  • Keep abreast with the latest changes to any of the company’s procedures and new policies
  • Handle sudden rush of inquiries, stressful periods, and customer pressure


    • Experience in providing customer service support
    • Intermediate proficiency in English and Proficiency in Mandarin
    • Experience with customer service software like Intercom, Zendesk or similar
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Should be a team player with an aptitude for customer service
    • The candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
    • Ability to work under pressure
    • Experience in the finance industry is a plus

      Location: Taipei

      About XREX


      We will proceed your application first if you apply online:

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      No requirement for relevant working experience
      490,000 ~ 700,000 TWD / year
      Partial Remote Work
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      About us

      * XREX is a fast-growing organization, on a mission to make our world a better place
      * You'll be working with top talents from around the world
      * You'll gain experience in building an international brand, product, and user community
      * You'll receive generous stock options
      * You'll gain experience in a blockchain- and crypto-related products, technologies, and markets
      * You'll be working in a cutting-edge tech startup using the very latest tech, tools, methodologies, and processes

      Please review our culture before applying.

      Contact HR: [email protected]

      Redefine banking together

      XREX is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide enterprise-grade banking services to small to medium-sized businesses (SMBs) in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.

      Founded in 2018 and operating globally under multiple licenses, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.

      Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.


      XREX 是一家應區塊鏈技術而生的國際金融機構,與銀行、政府及用戶密切合作,共同改寫金融定義。我們提供企業級的服務,幫助位處發展中國家或與發展中國家有生意往來的中小型企業處理跨境金融服務,同時也為全球加密貨幣新手提供最友善的初始入口。

      創立於 2018 年並已取得多國執照在全球營運,XREX 提供一站式的服務,包括:數位資產託管、錢包、跨境支付、法幣與加密貨幣轉換、加密貨幣交易所、多元化資產投資、法幣出入金服務等等。

      XREX 將普惠金融視為社會責任並希望為此盡一份心力,持續運用區塊鏈技術推進金融參與權、金融使用權與金融教育權。

      Follow XREX on Discord, Telegram, Twitter, Facebook, and LinkedIn.

      XREX is backed by public companies, banks, prominent VCs, and the Taiwanese Government:
      * Taiwan Government National Development Fund
      * CDIB Capital Group (TWSE: 2883)
      * E.Sun Financial Holding (TWSE:2884)
      * ThreeD Capital (CSE:IDK)
      * Systex (TWSE:6214)
      * Rocket Internet (NYSE:RKTA)
      * Global Founders Capital (Berlin)
      * Seraph Group (US)
      * Metaplanet Holdings (Estonia)
      * AppWorks (Taipei)
      * WI Harper (San Francisco)
      * BlackMarble (Taipei)
      * New Economy Ventures (Taipei, Tokyo)


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