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Customer Services Manager
Deskripsi Pekerjaan
Blockchain technology startup is looking for a Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards for customer on-boarding, know-your-customer (KYC) compliance and customer support
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements
- 5-10 years working experience as a customer service manager, or assistant manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English and Mandarin
- Highly technical, with proven proficiency of customer service software, databases and tools like Zendesk/Freshdesk, Salesforce/Zoho, Customer Service chatbots, etc.
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Degree in Business Administration or related field
Persyaratan
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English and Mandarin
- Highly technical, with proven proficiency of customer service software, databases and tools like Zendesk/Freshdesk, Salesforce/Zoho, Customer Service chatbots, etc.
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Degree in Business Administration or related field
Tentang Kami
* XREX is a fast-growing organization, on a mission to make our world a better place
* You'll be working with top talents from around the world
* You'll gain experience in building an international brand, product, and user community
* You'll receive generous stock options
* You'll gain experience in a blockchain- and crypto-related products, technologies, and markets
* You'll be working in a cutting-edge tech startup using the very latest tech, tools, methodologies, and processes
Please review our culture before applying.
https://downloads.xrex.io/culture
Contact HR: [email protected]
XREX
Redefine banking together
XREX is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide enterprise-grade banking services to small to medium-sized businesses (SMBs) in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.
Founded in 2018 and operating globally under multiple licenses, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.
Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.
XREX
共同改寫金融定義
XREX 是一家應區塊鏈技術而生的國際金融機構，與銀行、政府及用戶密切合作，共同改寫金融定義。我們提供企業級的服務，幫助位處發展中國家或與發展中國家有生意往來的中小型企業處理跨境金融服務，同時也為全球加密貨幣新手提供最友善的初始入口。
創立於 2018 年並已取得多國執照在全球營運，XREX 提供一站式的服務，包括：數位資產託管、錢包、跨境支付、法幣與加密貨幣轉換、加密貨幣交易所、多元化資產投資、法幣出入金服務等等。
XREX 將普惠金融視為社會責任並希望為此盡一份心力，持續運用區塊鏈技術推進金融參與權、金融使用權與金融教育權。
Follow XREX on Discord, Telegram, Twitter, Facebook, and LinkedIn.
XREX is backed by public companies, banks, prominent VCs, and the Taiwanese Government:
* Taiwan Government National Development Fund
* CDIB Capital Group (TWSE: 2883)
* E.Sun Financial Holding (TWSE:2884)
* ThreeD Capital (CSE:IDK)
* Systex (TWSE:6214)
* Rocket Internet (NYSE:RKTA)
* Global Founders Capital (Berlin)
* Seraph Group (US)
* Metaplanet Holdings (Estonia)
* AppWorks (Taipei)
* WI Harper (San Francisco)
* BlackMarble (Taipei)
* New Economy Ventures (Taipei, Tokyo)
