Customer Success Representative

Job updated about 1 month ago

Job Description

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.

-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
-Provide first level support for all technical and functional queries related to website and mobile application
-Migrate customers to Alternative Distribution Channels including website and mobile application
-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
-Continuously learn to keep up-to-date with changes and developments to services and procedures
-Maintain confidentiality of the company’s customers and data
-Adheres to the assigned shift schedule and avoids any late attendance
-Keep abreast with the latest changes to any of the company’s procedures and new policies
-Handle sudden rush of enquiries, stressful periods, and customer pressure


-Experience in providing customer service support
-Proficiency in English
-Experience with customer service software like Intercom, Zendesk or similars
-Strong client-facing and communication skills
-Advanced troubleshooting and multi-tasking skills
-Should be a team player with an aptitude for customer service
-Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
-Ability to work under pressure
-Experience in finance industry is a plus

Location: Taipei

-About XREX:

our culture:

-We will proceed your application first if you apply online:

No requirement for relevant working experience
480,000 ~ 700,000 TWD / year
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About us

* XREX is a fast-growing organization, on a mission to make our world a better place
* You'll be working with top talents from around the world
* You'll gain experience in building an international brand, product, and user community
* You'll receive generous stock options
* You'll gain experience in a blockchain- and crypto-related products, technologies, and markets
* You'll be working in a cutting-edge tech startup using the very latest tech, tools, methodologies, and processes

Please review our culture before applying.

Contact HR: [email protected]

Redefine banking together

XREX is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide enterprise-grade banking services to small to medium-sized businesses (SMBs) in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.

Founded in 2018 and operating globally under multiple licenses, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.

Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.


XREX 是一家應區塊鏈技術而生的國際金融機構,與銀行、政府及用戶密切合作,共同改寫金融定義。我們提供企業級的服務,幫助位處發展中國家或與發展中國家有生意往來的中小型企業處理跨境金融服務,同時也為全球加密貨幣新手提供最友善的初始入口。

創立於 2018 年並已取得多國執照在全球營運,XREX 提供一站式的服務,包括:數位資產託管、錢包、跨境支付、法幣與加密貨幣轉換、加密貨幣交易所、多元化資產投資、法幣出入金服務等等。

XREX 將普惠金融視為社會責任並希望為此盡一份心力,持續運用區塊鏈技術推進金融參與權、金融使用權與金融教育權。

Follow XREX on Discord, Telegram, Twitter, Facebook, and LinkedIn.

XREX is backed by public companies, banks, prominent VCs, and the Taiwanese Government:
* Taiwan Government National Development Fund
* CDIB Capital Group (TWSE: 2883)
* E.Sun Financial Holding (TWSE:2884)
* ThreeD Capital (CSE:IDK)
* Systex (TWSE:6214)
* Rocket Internet (NYSE:RKTA)
* Global Founders Capital (Berlin)
* Seraph Group (US)
* Metaplanet Holdings (Estonia)
* AppWorks (Taipei)
* WI Harper (San Francisco)
* BlackMarble (Taipei)
* New Economy Ventures (Taipei, Tokyo)


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Entry level
420K ~ 700K TWD / year

Mid-Senior level
630K ~ 980K TWD / year

Entry level
700K ~ 1M TWD / year