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客戶營運專員 Account Operations Specialist

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Job Description

產品營運團隊的任務是為 aifian 創造更出色的用戶體驗,將營運流程和系統當作自己的「產品」,透過實際執行各項營運作業,和用戶建立關係及聯繫,參與營運方案設計,建立標準化流程與持續優化。

我們期待的夥伴他喜歡解決陌生問題,對於處理例行事務能有耐心,並從中主動挖掘優化的機會,能不斷地挑戰自己,和團隊一起成長!

你需要負責的工作內容包含以下但不限於:

  • 裝備服務相關的營運作業執行與流程推進。
  • 用戶需求反饋蒐集與分析,積極尋找問題及可以優化的體驗,並能透過量化/質化數據分析佐證想法,主動向團隊討論服務流程或產品優化方向,持續提升營運流程的效率。
  • 營運數據資料蒐集及分析,能有效地量化出具體成效,並能夠透過分析營運報表,向其他夥伴分享自己的成果與洞察。
  • 管理、維護及更新專案文件。

Requirements

如果具備下列的經歷和能力,也許你會很適合這個角色:

  • 具有能夠發現問題的敏銳度,推進優化流程及追蹤後續處理狀況的主動性。
  • 在意細節,能迅速理解產品服務內容及了解用戶問題核心,並確保各種問題能夠被解決。
  • 熟悉 Google Suite,並具備數據與成效分析能力。
  • 具備成長心態,能將挫折視為學習機會而非失敗。
  • 具有很強的適應能力,能在快節奏的環境中處理多項任務。

Interview process

【 Phase 1 】邀請視訊面談

【 Phase 2 】視訊面談結果通知 ( 1-3 個工作天 )

【 Phase 3 】現場面談

【 Phase 4 】最終結果通知 ( 3-5 個工作天,錄取與否皆會通知 )

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No requirement for relevant working experience
Regular earnings reach NT$40,000
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About us

About AIFIAN

AIFIAN is at the forefront of the cashback revolution with a thriving community of over 600,000 users, turning everyday activities into opportunities for remarkable growth. Our mission is to empower everyone to explore more of the world and unlock the endless possibilities of life.

At AIFIAN, you can earn cash rewards through daily activities like shopping and scanning receipts. Beyond standard cashback, we elevate our reward program experience by enabling you to invest your rewards in select exquisite liquors. Envision purchasing top-tier whiskey and wine, watching them appreciate in value over time, then effortlessly selling them on our platform for returns that multiply — enabling you to invest in richer life experiences.

We believe that every ounce of passion and curiosity for life deserves to be rewarded. Join AIFIAN to build the world’s most rewarding platform with us!

Our values

At AIFIAN, we foster a collaborative environment devoid of traditional hierarchies. Titles and tenure are set aside as we let our accomplishments speak for themselves. We operate as a united team with a shared objective, constantly pushing each other to excel. Every team member is regarded as a decision-maker, holding autonomy and trust. We believe in the capability of our partners to shoulder responsibilities and contribute their best efforts.


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