‧ Identify the severity level of application issues related to software, hardware, and networking.
‧ Diagnose and troubleshoot technical issues.
‧ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
‧ Provide prompt and accurate feedback to customer service teams and development teams.
‧ Monitor system availability and stability.
‧ Prepare accurate and timely reports.
‧ Ensure all issues are properly logged.
‧ Document technical knowledge
【MUST TO HAVE】
‧ B.S. in Computer Science or a related technical field.
‧ Willing and able to work rotating shifts, including evenings, weekends, and holidays.
‧ Abilities to diagnose and troubleshoot technical issues.
‧ Good communication skills.
‧ Good understanding of Internet technologies, including web services, API, and network protocols.
【NICE TO HAVE】
‧ Experience with technical support and help desk or similar role.
‧ Experience with 24/7 operations in IT field.
‧ Experience with application software development.
‧ Good English reading, writing, and speaking skills.
【你不能不知道的 AI Lab 】