Senior Customer Success Manager (資深客戶成功/客戶經理)

Updated 5 days ago

Job Description

About AirDroid:

Working at AirDroid means you will be a part of an actively growing product that is used by over 30 million people worldwide. We are providing more than just a job. We offer a chance to solve challenging problems, make something grand, and commit to excellence.

We hire trailblazers, hackers, and pioneers. We provide you with a life that is exciting, challenging, and always rewarding.

Visit www.airdroid.com for more information.

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The Senior Customer Success position provides an excellent opportunity to work with professionals from various industries and backgrounds worldwide.

You will be an expert on the company products and help key customers adopt our technical solution and bring success forward. Connecting the right solution to overcome operation challenges, and work with the Technical Support Team to assist current business clients to resolve potential issues, and offer support.

AirDroid Business provides an opportunity for you to apply your passion and knowledge. If you have previous experience in the following aspects, come join us!

Responsibilities:
- Assist the CSM Team to meet and improve success and retention related metrics
- Help design and develop upselling and cross-selling strategies for customer expansion
- Work on strategies to mitigate the potential risk of churn
- Own key accounts to achieve quantifiable value, ensure growth, renew contracts, and become a product evangelist
- Identify account stakeholders and establish relationships
- Keep the customer knowledgeable of relevant updates and industry insights
- Drive cross-functional projects to enhance customer satisfaction, business relations, and improvements for the company

Requirements

Job Requirements:
- 2+years working in the SaaS industry
- 5+years customer-facing experience with proven outcome
- Fluent in the English language (Native is a plus)
- Strong business and technical communication skills (persuasion, conflict resolution, negotiation)
- CRM and helpdesk software experience preferred

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About us

Sand Studio在智慧型手機爆發的年代2011年誕生,在全球MDM(Mobile Device Management)軟體界扮演者領導品牌的角色,致力於讓個人及企業用戶可以透過不同手機、平板及PC平台遠端管理任何Android裝置,從好友間跨裝置的照片/影音即時傳輸到高效率的企業IT管理都是包含在我們獨家技術的範疇內。

我們團隊遍佈台北、廈門及福州,總共將近200位員工。延攬兩岸三地優秀人材是我們持續不斷在做的事,目標未來在亞洲其他地區及北美擴展我們的團隊版圖。

身為台北分公司,我們團隊主要負責產品核心研發及全球市場開發/營運兩大區塊,創始成員均來自知名上市公司。台北分公司扮演著先鋒部隊的角色,帶領全公司邁向各種目標的達成。


Team

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