【Summary】

We are looking for a Customer Success Manager who is responsible for providing professional e-commerce and marketing consultancy to our clients. This position is the voice of the customer, formed by collecting valuable clients’ feedback. As the bridge between our product team and the market, you'll be communicating with our clients and working with our product team closely to convert the customer insight you collected from interviews into our potential new product features. Join us to build the outstanding Akohub product and promote it to the world.

As the Customer Success Manager at Akohub, you will learn how to adopt the newest marketing/advertising technology to help e-commerce brands achieve greater marketing performance with less workload. You will have opportunities to communicate with e-commerce merchants all over the world and assist them with professional digital marketing strategies.

You'll be responsible for:

• Assist and optimize the product on-boarding process for our clients.
• Provide e-commerce marketing/advertising professional 1:1 consultancy including advanced Facebook/Google ads, e-commerce marketing automation, customer data analytics solutions to our clients. (We have a training program)
• Analyze our e-commerce clients’ ad campaign performance and propose better suggestions.
• Schedule online interviews with clients to discover their needs, collect product feedback and experiences. Write customer successful stories.
• Help the team convert clients’ needs into business opportunities.

【Company Introduction】

Akohub is an e-commerce marketing strategy platform. We are dedicated to providing the leading precision marketing SaaS product for global e-commerce brands. We help e-commerce merchants target their potential customers more precisely by leveraging state-of-the-art technology.

Akohub is the First Taiwan Shopify Partner, the #1 e-commerce builder platform all over the world. Our product, Ako Retargeting, has been featured as the best Staff Picks app on the front page of Shopify App Store and recommended to global e-commerce brands several times. Currently we have thousands of clients globally, including 50% in North America, 30% in Asia, and 20% in Europe and Australia.

No matter big enterprise, SMB brands, or entrepreneurs, traditional e-commerce advertising or marketing performance is decreasing gradually. That’s why Akohub is dedicated to solving the problems for clients. Our system automatically recommends the optimized cross-channel full funnel marketing strategies for clients based on their first party data and the external data sources across platforms. We are certified as the Facebook Marketing Partner - Ad Tech since 2019. We work with Facebook and help e-commerce brands increase conversion rates and gain more sales.

If you’re passionate about e-commerce and marketing technology, would love to work in a flexible startup environment and build/promote the next generation SaaS product to the world with us, please do not hesitate to send your resume and talk more with us!

【Company Benefits】

1. Startup Culture

Flat team structure. Great advancement development. Ability to collaborate with management team and drive product direction.

2. Flexible Working Benefits

Flexible annual leave, menstrual leave, and flexible working hours.

3. Education Training

Internal training and company sponsored external training courses like Facebook Blueprint certification.

4. Team Building

Regular team gathering dinner and year-end banquet.

1. Have at least 1 year experience in customer success, business development or marketing.

2. Fluent in English writing and speaking. Great communication skills.

3. Experienced in customer support/interview or professional consultancy.

4. Nice to have related experiences in Facebook ads, Google ads, email marketing, or Shopify operations.

5. Passionate about digital advertising/marketing technology (Facebook / Google) and e-commerce industry (Shopify).

Round I: On-site or video interview for experiences sharing

Round II: On-site interview for skills review