Job Description

Hi, we are Alfred Labs, a start-up dedicated to developing software to make security easy and free for everyone. Our product, AlfredCamera, which turns old phones into security cameras, is now the most popular home security app around the world!

【 Job Overview 】

We are looking for a Customer Operation Manager to oversee the user feedback. Your job is leading the Voice of Customer Team members to assist our global users in trouble-shooting, to oversee user experience, and to dig into use cases and find the root cause. Patience, empathy, passion, and ownership are a must for this position.

【 Responsibilities and Duties 】

  • Take the initiative on user feedback management/analysis, user self-troubleshooting improvement, and user experience optimization.
  • Iterate user relationship products, including the user feedback form, Alfred Help Center, customer service guide and Zendesk workflow.
  • Practically be engaged in customer service tasks to ensure a comprehensive understanding of user problems.


- Fluency in writing and reading English.
- Have a sense of mission to solve users’ problems.
- Experience working in the software industry and be familiar with domain knowledge.
- Be able to learn new tools, workflow and corporate with teams from various functions.
- An open mindset to speak up for users as well as see the big picture of the product design.

【 Preferred Qualifications 】
- Experience as an English Customer Service Specialist, Product Manager, UX Designer, or any other roles related to users.
- Cross-country working/cultural experience.


40K ~ 60K TWD/month

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About us

AlfredCamera 是北美最受歡迎的居家安全監控軟體,全球已累積超越二千萬用戶下載,並分別在 2016 年與 2019 年獲得 Google Play 年度最創新 App 與年度最佳生活幫手 App 的殊榮。

上架至今,AlfredCamera 已經在 Android/iOS 雙平台上獲得超過四十萬筆、平均 4.7 顆星的高評價。短短數年內 AlfredCamera 已經達到正向現金流,在已實證的商業模式下穩健發展,並持續投入 AI 研發。

在新創圈每年流行一個新的 buzzword 時,AlfredCamera 從使用者出發,專注在「推出解決大眾生活問題的普及化 AI 應用」,我們相信科技應該讓人們生活得更好。在這個理念之下,我們推出 AlfredCamera 幫助使用者將舊手機變成唾手可得的監控攝影機。AlfredCamera 看起來樸實,卻需要堅實的技術實力讓 AI 偵測流暢運行於各種機型;我們沒有酷炫的硬體,卻是真正讓使用者隨手取得的好體驗。為了達成更大的目標,我們需要這樣的人才:

產品從使用者需求出發,公司有 ⅓ 的職位與使用者直接相關,從 Research、Content、User Feedback、User Data 四大方面積極用主動、被動的方式取得質化、量化的使用者資料。在公司內的產品規劃會議中,我們一定會問的問題是「用戶在想什麼?遇到了什麼問題?」,並且透過研究描繪主要用戶輪廓,以此協助大家進行決策和規劃。



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