User Researcher 使用者經驗研究員

Job updated about 1 month ago
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Job Description

About AlfredCamera

From day one, we’ve been guided by the belief that home security should be made accessible to everyone. We started out by offering a software solution that turns your old phone into a security camera in 2014. Since then, this simple but powerful idea has become the go-to security app for more than 70 millions families worldwide.

In 2022, we launched our first hardware product, AlfredCam, which opened up an exciting new chapter for us. And 2023 is going to be an even more exhilarating year, as we are taking more proactive actions to respond to our consumers and expanding our presence in more countries. If you want to be a game changer for one of the most trusted brands worldwide, we have the right opportunity for you!

About this role

At Alfred, user-centricity lies at the heart of our product philosophy. We foster a robust data-driven decision-making culture that fuels the enhancement of our app's core experience, the innovation of new features surpassing user expectations, and the exploration of uncharted opportunities. With our user base growing rapidly across diverse countries and cultures, we are on a mission to explore untapped opportunities and set new industry standards.

As a UX Researcher at Alfred, you will play a pivotal role in shaping our product’s future in diverse global markets. You’ll be part of a collaborative environment, working closely with cross-functional teams, including product managers, data analysts, and marketers. Your mission is to uncover valuable insights, stimulate innovation, and guide informed decisions based on user perspectives from around the world.

Why join us?

  • Shape product strategy with user research from the outset, driving tangible results.
  • Opportunity to manage impactful projects, fostering growth and leadership.
  • Tackle unique questions, enhancing research skills and expertise.
  • Work with a diverse team, influencing cross-border products and perspectives.

You don't need to meet all the requirements initially, but being open-minded and adaptable to new challenges is key. We understand that a skilled researcher requires in-depth expertise. As the first researcher on our team, rest assured that the team is highly receptive to research expertise and collaboration. Your growth and learning will be supported throughout your journey with us.


Responsibility

  • Plan and execute user research initiatives in various international markets.
  • Demonstrate a deep understanding of cultural nuances and adapt research methodologies to suit diverse audiences, ensuring that insights accurately reflect the local context.
  • Collaborate with team members to provide localization insights that lead to marketing and product strategies. Identify how cultural and linguistic differences impact user experiences.
  • Manage the complete research process – plan, execute, and analyze user studies.
  • Maintain and analyze the user insight system, delivering valuable user insights and actionable suggestions derived from research to support enhanced decision-making and strategic development.
  • Share user insights regularly with the team. Build a user-focused culture to enhance product value.

Requirements

Minimum qualifications

  • 3+ years of work experience in user research
  • Cultivate a lean research mindset and possess the ability to precisely delineate the minimum viable research necessary for extracting optimal insights.
  • Proficiency in planning and executing various user research methodologies, such as usability testing, interviews, surveys, and ethnographic studies.
  • Strong analytical skills to distill complex data into actionable insights.
  • Fluency in English and Mandarin.

Preferred qualifications

  • Portfolio showcasing previous overseas user research projects.
  • Cultural sensitivity and ability to adapt research approaches to diverse cultural contexts.
  • Bachelor's Degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, or Information Science
  • Fluency in multiple languages, particularly in Japanese, German, Spanish, and Korean.

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Interview process

歡迎透過阿福管家專屬招聘網站投遞,您的履歷會優先被審閱並一定會收到回覆(請勿重複投遞):https://Alfred.teamdoor.io/s/W0MpnFVY

1
3 years of experience required
850,000 ~ 1,400,000 TWD / year
Partial Remote Work
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About us

阿福管家 AlfredCamera 成立於 2014 年,致力於讓安心科技變得高效易用,打造全球 80 億人都能全心生活的世界。旗下 AlfredCamera App 已累積超越 7,000 萬用戶下載、獲得 92 萬用戶 4.8 顆星肯定,並於 2016 年與 2019 年獲得 Google Play 年度最創新 App 與年度最佳生活幫手 App 的殊榮。2022 年則在全球 95 國獲 Google Play 官方推薦。

阿福管家以軟體為核心,透過 App 將舊手機轉變為智慧攝影機,讓用戶「零門檻、零成本」體驗安心科技,為使用者創造不一樣的選擇,並短短數年內已經達到正向現金流,在已實證的商業模式下穩健發展,將持續投入 AI 研發與國際市場經營,追求更多成長機會。

2022 年,阿福管家跨入硬體領域,推出專屬硬體 AlfredCam 於美國開賣,預購吸引逾 2.5 萬人次搶購,8 分鐘不到便搶購一空。至今已於美國、加拿大、歐洲、台灣等地區的 Amazon 以及官方電商平台上市。

2023 年,阿福管家陸續在日本、巴西及德國等地區取得用戶倍數成長,為更進一步滿足各國多元的安心需求,阿福管家將擴編研發、設計、行銷、PM、用戶研究等團隊,2024 年將再招募更多的夥伴加入,讓台灣人才發揮世界影響力,一起為全球 80 億人打造全心生活的世界。

阿福管家相信,運用對的科技,能大幅減少全人類的擔心,帶來幸福,也為社會帶來價值。如果你也認同這樣的理念,歡迎投遞履歷,讓我們認識你!



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