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客戶成功經理 / Customer Success Manager

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Job updated almost 3 years ago

Job Description

Task of the role:
●You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
●Help our clients understand their needs and which of our features and products best match their goals and expectations
●Make sure our clients are utilizing our technology at their best so that we can fully provide them our service. You’ll monitor and facilitate the customer's adoption of our technology
●Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
●Proactively provide constant feedback to our team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
●Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
●Bring new product ideas to the team! You will be helping our product and design team shape our product roadmap

Requirements

What we expect from you
●A university degree in Business, Marketing, Engineering, or related fields
●3-years working experience at least in business development, sales or marketing
●To have, to some extent, digital marketing related experience in a customer-oriented position
●Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills.
●Be a self-motivated, always in search for savvy solutions and ideas to improve our relationship with our clients
●Passion for testing, measuring and improving outreach and follow up effectiveness
●The ability and flexibility to work in a fast-paced startup environment
●Solid understanding of basic web concepts and digital marketing

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1
40,000 ~ 70,000 TWD / month
Partial Remote Work
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About us

Allxon構建了一個高效且開放的遠端AI/IoT Edge設備管理平台,與合作夥伴一起,致力開創一個開放並能持續優化的商務運營世界。主要團隊成員從2001年在IaaS,2011年在PaaS與2017年進入SaaS,完整經歷雲端開發的各個階段,經驗豐富。Allxon自2019年成立以來,已專注成為純粹的SaaS服務提供商。在每個階段,Allxon都希望利用團隊成員在雲端服務的專業知識與台灣資訊硬體產業背景,促進軟硬體結合,為用戶提供最佳的Edge AI 軟硬體整合設備管理及服務。2020年通過 NVIDIA Jetson Ecosystem 成為台灣唯一軟體服務領域的官方 Preferred Partner。

Together with our partners we envision a world of open and optimized business operations. Allxon builds an efficient and open edge device management platform to empower AI/IoT business solutions. Since 2001 in IaaS, 2011 in PaaS, 2017 into SaaS, Allxon has transformed itself into a purely SaaS service provider since 2019. At each stage Allxon sought to leverage our expertise in Cloud service and hardware to provide users with the best software integration and service. In 2020, Allxon successfully joins NVIDIA Jetson EcoSystem, becoming the first official preferred partner from Taiwan in delivering software professional services.


Team

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團隊成員
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