Job Description

We are seeking an experienced Hosted Operations Engineer to join our team. We are looking for someone who has a strong technical background with extensive knowledge of Microsoft solutions including System Center, Hyper-V, Exchange, SQL, Dynamics, Lync or Skype for Business. This individual needs to be a team player and has extensive experience in Cloud hosted solutions.

Key Responsibilities:

- Provide tier 2 support for customers and Altigen partners.
- Assist US QA team to conduct solutions testing.
- Lead in the resolution of issues that arise during the deployment phase interfacing with AltiGen technical personnel, partners and service providers ensuring customer satisfaction through the entire deployment process.
- Participate in development and refinement of procedures for managing and monitoring new and existing Cloud service deployments.
- Work with US team to coordinate and conduct network updates
- Participate and provide Cloud support for Skype for Business and 3rd party network and telecommunications product testing and trials.


Desired Skills and Experience: - BSEE/CS or equivalent and 5+ years technical experience with managing Microsoft solutions including: Office 365, Windows Server, SQL, Exchange, Lync, Skype for Business, Teams, Dynamics, Hyper-V, System Center, etc… - MCSE in Productivity Solutions is a plus - Selenium experience is a plus - Knowledge of Cloud hosting, VoIP, IP-PBX or Call Center solutions is a plus. - Experience with virtual machine concepts, terminology, usage and infrastructure management. - Self-starter with the ability to learn new technologies with minimum assistance and high sense of urgency and ownership. - Excellent organizational skills. - Excellent verbal and written English communication skills. - Must have the ability to travel and work different time shifts as needed.


800K ~ 1M TWD/year



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About us

Altigen Communications, Inc., a leading Microsoft Cloud Solutions provider, delivers fully managed Unified Communications services, Advanced Cloud PBX, and Innovative Cloud Contact Center applications for small-to-medium sized businesses and enterprises. Our unique and feature rich Cloud PBX and Multi-channel Contact Center solutions natively integrate with Skype for Business and Office 365 to deliver business-critical functionalities required by SMBs and enterprises. Altigen’s worldwide headquarters is in Silicon Valley, California. Our Taipei office is conveniently located right above the Zhongxiao Xinsheng MRT station (忠孝新生捷運站). We are looking for talented, motivated people to become a part of the Altigen community and contribute to our strategic success and expansion in the global telecommunications marketplace. If you’re a true winner who likes being in the company of other winners then send us your resume, and tell us about your skills and goals.

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