We are seeking an experienced Hosted Operations Engineer to join our team. We are looking for someone who has a strong technical background with extensive knowledge of Microsoft solutions including System Center, Hyper-V, Exchange, SQL, Dynamics, Lync or Skype for Business. This individual needs to be a team player and has extensive experience in Cloud hosted solutions.
Key Responsibilities:
- Provide tier 2 support for customers and Altigen partners.
- Assist US QA team to conduct solutions testing.
- Lead in the resolution of issues that arise during the deployment phase interfacing with AltiGen technical personnel, partners and service providers ensuring customer satisfaction through the entire deployment process.
- Participate in development and refinement of procedures for managing and monitoring new and existing Cloud service deployments.
- Work with US team to coordinate and conduct network updates
- Participate and provide Cloud support for Skype for Business and 3rd party network and telecommunications product testing and trials.