AmazingTalker is a platform that empowers anyone to learn a language online. Since 2016 we have grown rapidly, amassing 1,000,000+ users across the globe. In 2020, we were recognized by parenting.com.tw as a leading innovator in education (Chinese-language link: https://bit.ly/3gvdzU7). Based in Taiwan, we are growing rapidly in dozens of countries and are looking to expand our team.
At AmazingTalker, we're committed to providing a great online teaching platform and growing our company. And more broadly, our aim is to become the leader in online education and make learning more accessible to people around the world.
We are currently recruiting a Customer Service Specialist. We believe that putting ourselves in customers' positions is they key to build the brand reputation of AmazingTalker. We have been constantly growing in a rapid pace, so that we aim to provide the most professional and considerable service toward our customer in order to establish the best user experience on our platform. As a result, we are looking for someone who is enthusiastic at performing customer service, is able to understand customers' needs in details, listens to users' feedbacks patiently, and is willing to take the responsibility to figure out the best solution to customers' problem
If you want to know more about AmazingTalker's corporate culture and our team members, visit our website at en.amazingtalker.com
The Customer Service Team is the front-line department of AmazingTalker that carefully observes and records user behavior and feedback. The team also represents an external contact window of AmazingTalker, communicating with users and conveying our core values. We have a sense of mission to enhance the brand image of AmazingTalker, do our best to improve the user satisfaction rate, and also enjoy the sense of achievement brought by solving problems for users. This position will need to work closely with the product optimization team to help understand the needs of users and work out fundamental problems, so that users on AmazingTalker can have a better learning experience on the platform.
AmazingTalker is in the stage of rapid expansion. In 2021, we have entered the United States, Spain, and France, and we will be continuing to expand our service network to the world in the future. Therefore, talents with strong ambitions are welcomed to participate in our growing journey.
As a Customer Relationship Specialist, you will be participating in customer service training programs and being led by senior colleagues to accumulate practical experience. You will assist the company in observing the behaviors and feedbacks of teachers and students on the platform, patiently putting yourself in customer's position to communicate and convey the core values of AmazingTalker.
The customer service team has to process hundreds of and thousands of messages every day, so you will need to prioritize your to-dos to properly arrange limited resources and time. At the same time, you will also need to have a keen sense of observation in order to find the problem in the user's narrative. In addition, you will use data analysis to collect user feedback, cooperate with the product optimization team, make suggestions, conduct research and implement, ultimately optimizing the product to fundamentally solve the user's problem. Most importantly, you will also need to optimize existing processes and establish standard operation procedures, so that repetitive tasks can be completed in a more efficient manner.
If you yearn for the interaction between people, enjoy the sense of achievement through solving problems for users, and embrace new challenges in the work, we welcome you to join us and become a part of AmazingTalker!
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In the first month, you will…
In the third month, you will…
Within six to twelve month, you will...
★ This position is a pure customer service job position, there is no sales pressure.
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If you have the following characteristics, you will love to join AmazingTalker:
AmazingTalker 致力建立一個全方位的線上教學平台，讓任何人都可以找到最適合自己的家教，以不斷提昇線上教師收入為使命。始於 2017 年，目前平台上約有 8000 名教師、超過 100 萬名學生，以及進行 550 萬堂語言、升學等課程，橫跨 190 個地區。2020 年入選「親子天下」的【教育新創20+】，2021 年入選【AAMA台北搖籃計劃】，2022年獲得 A 輪募資 1550 萬美元，投資人包括中華開發資本、集富亞洲（JAFCO Asia）、500 Global。我們目標是成為台灣教育新創界第一間「獨角獸」，讓世界看見台灣。
『人才，是 AmazingTalker 最重要的資產。』—這是我們核心的文化，我們相信凝聚一群對的人，是成就非凡的關鍵