Job Description

JOB DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

Our Big Data Support team specialises in helping customers with streaming, storing and processing vast amounts of data in the Cloud. We also help our customers to leverage this data to produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Our engineers focus on helping customers use and integrate services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more. With a global presence in eight countries. Our follow the sun support and shift model mean you will not be on-call.

We are seeking talented Systems engineers well versed in maintaining infrastructure of large complex systems/clusters. You will also be able to write code to automate maintenance, monitor performance or crunch data to solve business problems. We invest heavily in knowledge acquisition and skills development providing unlimited opportunities for technical and career development. If you have a spark for knowledge – we have the fuel for the fire.

Typical Day
Every day will bring new and exciting challenges on the job while you: · Apply advanced troubleshooting techniques to provide tailored solutions for our customers · Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls · Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services · Interact with leading technologists around the world

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
We are seeking people with strong technical skills. Experience as a Systems Administrator working with Linux, Unix or Windows? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!
Every day will bring new and exciting challenges on the job while you:

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Write tutorials, how-to videos, and other technical articles for the AWS customer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

BASIC QUALIFICATIONS

To qualify for this role, you should have the following experience:

  • Strong Linux/Unix system administrator skills
  • Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages
  • Understanding of networking principles and ability to troubleshoot (DNS, TCP/IP, HTTP)
  • Foundational knowledge of databases and Structured Query Language (SQL)
  • Understanding of Virtualization and/or cloud computing
  • Good understanding of security best practices
  • Impeccable written and oral communication skills
  • Exceptional customer focus / Customer service experience
  • Good understanding of distributed computing environments and methodologies
  • Ability to work a staggered week, either Sun-Thu or Tue-Sat (no on-call)

PREFERRED QUALIFICATIONS

These qualifications are optional, but please highlight them on your resume if you have them:

  • B.S. or M.S. degree in Computer Science, MIS, or a related field
  • 3+ years’ experience in either technical support or software development
  • Demonstrable Knowledge & experience in various Big Data or distributed systems. Such as Hadoop, NoSQL, Search and Streaming
  • Experience with Cloud Services and Cloud deployments. Exposure specifically to AWS a bonus
  • Experience utilising data analysis techniques such as quantitative or qualitative analysis

Salary

40K+ TWD/month

Share this Job

Please Sign in or Register to get your personal invite link.

Amazon Web Services (AWS) 亞馬遜網路服務

台北市信義區松仁路32號

About us

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform. Amazon Web Services (AWS) 成立於2006年,透過美國、澳洲、巴西、中國、德國、愛爾蘭、日本等地,提供強大而功能完整的雲端基礎設施平台。其廣泛的服務包含運算、儲存、資料庫、分析、應用與部署服務。在全球 190 個國家快速成長的新創公司、大型企業、政府機構等超過 100 萬個客戶目前仰賴 AWS 的服務快速創新、降低 IT 成本以及擴張全球應用。 在台北的 AWS 技術部門,自2016年起便積極的在台北擴大整個團隊,目前都在等著積極、敢衝、有想法的你前來挑戰。 如需了解更多 AWS 相關資訊,請至網站 http://aws.amazon.com/tw

See more

Learn more

Team

KC Liang

Similar Jobs

Product Developer (深度學習應用開發)

群暉科技 Synology Inc. - Full-timeEntry level1M ~ 2.5M TWD/yearUpdated about 1 month ago

雲端軟體工程師 Nodejs Developer

ViewSonic International Corporation - Full-timeMid-Senior level50K ~ 80K TWD/monthUpdated 3 months ago

CakeResume Job Search

Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

Other Popular Jobs at Amazon Web Services (AWS) 亞馬遜網路服務

Technology Jobs

Cloud Support Engineer - Developer and Mobile Services (Job ID:984412)

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 days ago

Technical Trainer - (Developing) (Job ID: 968942)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 1 month ago

Technical/Developer Evangelist (Job ID:786951)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Associate Solutions Architect (Job ID:901555)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Senior SA Manager - Financial Services (Job ID:893919)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Cloud Architect, AWS Professional Service (Job ID:924313)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Territory Business Development Manager (Job ID:786340)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Manager, AWS Technical Support Team (Job ID:933948)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Senior Product Design Engineer

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Software Development Engineer – Bluetooth, Amazon Devices

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Software Dev Engineer - WIFI , Amazon Devices

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Cloud Support Engineer - Deployment / DevOps

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Cloud Support Engineer – Windows Infrastructure

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Cloud Support Engineer – Big Data

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Software Development Engineer – Framework

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Sr. Electrical Engineer

Full-timeMid-Senior level40K+ TWD/monthUpdated 3 months ago

(校園招聘)雲端技術支援工程師

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 months ago

Cloud Support Engineer - Networking Engineer

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 months ago

Cloud Architect - Migration, AWS Professional Service

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 months ago

Cloud Support Engineer - Linux Engineer

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 months ago

Cloud Support Engineer - Database Administrator / DBA

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 months ago

Cloud Support Engineer – Storage & Content Delivery

Full-timeMid-Senior level40K+ TWD/monthUpdated 7 months ago

Marketing & Business Development Jobs

Senior Partner Development Manager, Consulting Partners (Job ID:880340)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Territory BDM (Job ID:930600)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Partner Development Manager, Consulting Partners (Job ID:807770)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Senior Program Manager (Job ID:873694)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Startup Business Development Manager (Job ID:965060)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Administrative Jobs

Sr. Category Sourcing Manager - PCB (Job ID:829370)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Workforce Management Analyst (Job ID:896704)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Sales Jobs

Senior BDM (Job ID:876999)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Seller success manager, Global selling (Job ID:930607)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

Territory BDM (Job ID:930600)

Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago