Job Description

JOB DESCRIPTION

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.



About this Job
This is a remote technical support role (NOT call center) who should be an expert in various IT areas and provide timely and professional troubleshooting advice and architectural best practice to AWS customers via support cases and occasional on-site visits. Within the team, we have gurus used to work on Linux kernel drivers, with PhD in High-Performance Computing (HPC) and as senior networking Operation & Maintenance (O&M) engineer. We are seeking people with strong technical skills. Experience with Big Data and/or Database (MySQL, SQL Server, Oracle)? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!



Every Day Will Bring New And Exciting Challenges On The Job While You

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Write tutorials, how-to videos, and other technical articles for the AWS customer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

BASIC QUALIFICATIONS

  • Strong customer focus
  • Must have demonstrated expertise in the below areas:
    • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
    • Systems administration (Linux and/or Windows Servers)
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
  • Excellent oral and written communication skills in both English and Mandarin
  • Open to working shifts (7am-3pm or 2pm-11pm, Sun-Thu or Tue-Sat)
  • Strong multi-tasking skills
  • Self-starter who is excited about technology

PREFERRED QUALIFICATIONS

  • Exposure to Networking
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Exposure to Cloud computing
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications

Salary

40K ~ 60K TWD/month

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Amazon Web Services (AWS) 亞馬遜網路服務

台北市信義區松仁路100號(微風南山)

About us

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

Amazon Web Services (AWS) 成立於2006年,透過美國、澳洲、巴西、中國、德國、愛爾蘭、日本等地,提供強大而功能完整的雲端基礎設施平台。其廣泛的服務包含運算、儲存、資料庫、分析、應用與部署服務。在全球 190 個國家快速成長的新創公司、大型企業、政府機構等超過 100 萬個客戶目前仰賴 AWS 的服務快速創新、降低 IT 成本以及擴張全球應用。
在台北的 AWS 技術部門,自2016年起便積極的在台北擴大整個團隊,目前都在等著積極、敢衝、有想法的你前來挑戰。

如需了解更多 AWS 相關資訊,請至網站 http://aws.amazon.com/tw

Team

KC Liang

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